Assistant Security and Safety Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

What You Will Do / 主な業務内容 

• Support the daily operation and leadership of the Security & Safety Department. 

• Supervise and develop Security Officers through coaching, training, and performance management. 

• Monitor and maintain CCTV, access control, fire alarm, and life safety systems. 

• Conduct security patrols, risk assessments, and safety inspections throughout the property. 

• Lead emergency response activities and support crisis management procedures when required. 

• Investigate incidents, prepare reports, and implement corrective and preventive actions. 

• Coordinate fire drills and emergency preparedness training programs. 

• Ensure compliance with company policies, local regulations, and safety standards. 

• Collaborate with hotel departments, building management, police, fire authorities, and external partners. 

• Promote a strong safety culture across the hotel. 

• セキュリティ＆セーフティ部門の日常運営をサポートする 

• セキュリティチームの指導・育成・評価を行う 

• CCTV、入退館管理システム、防災設備および警報設備の管理・監視を行う 

• 館内巡回、安全点検、リスクアセスメントを実施する 

• 緊急事態発生時の対応および危機管理体制を支援する 

• 事故・インシデント調査および報告書作成を行い、再発防止策を推進する 

• 防火・防災訓練および緊急対応訓練を企画・実施する 

• 関係法令や社内基準の遵守を徹底する 

• 各部門、ビル管理会社、警察・消防などの関係機関と連携する 

• ホテル全体の安全意識向上に貢献する 

What You Bring / 応募要件・求める人物像 

Qualifications 

• Previous experience in Security, Safety, Loss Prevention, or a related field. 

• Leadership or supervisory experience is preferred. 

• Strong problem-solving and decision-making skills. 

• Ability to remain calm and effective in emergency situations. 

• Good communication and interpersonal skills. 

• Proficiency in Microsoft Office applications. 

• Ability to work flexible shifts, including nights, weekends, and public holidays. 

• English communication skills are an advantage. 

Personal Attributes 

• Professional, reliable, and highly responsible. 

• Strong attention to detail and integrity. 

• A team player with a collaborative mindset. 

• Service-oriented with a proactive approach to safety and security. 

応募資格 

• セキュリティ、保安、防災、安全管理などの実務経験 

• チームリーダーまたはスーパーバイザー経験歓迎 

• 問題解決力および判断力を有する方 

• 緊急時にも冷静かつ的確に対応できる方 

• 優れたコミュニケーション能力をお持ちの方 

• Microsoft Officeの基本操作スキル 

• シフト勤務（夜勤・土日祝を含む）への対応が可能な方 

• 英語でのコミュニケーション能力があれば尚可 

求める人物像 

• 高い責任感と倫理観を持って行動できる方 

• リーダーシップを発揮しチームを牽引できる方 

• 協調性があり、多様な関係者と円滑に連携できる方 

• 安全・安心な環境づくりに主体的に取り組める方 

Schedule & Hours / 勤務時間 

• Full-time position 

• Shift-based schedule (8 working hours per day) 

• Rotating shifts, including weekends, public holidays, and overnight coverage as required 

• Flexible availability to support operational and emergency situations 

• 正社員 

• シフト制（実働8時間） 

• 土日祝日を含む交代制勤務 

• 夜勤を含むシフト勤務あり 

• 緊急時には対応が必要となる場合があります 

※詳細は面接時にご説明いたします。