Full-Time
Implementation Manager
Posted on 12/6/2024
Symplicity
201-500 employees
Technology solutions for higher education institutions
Junior, Mid
Remote in UK
Candidate must be based within the UK.
You match the following Symplicity's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Knowledge of how UK Higher Education operates
- Experience working in UK Higher Education/EdTech sector
- Able to run implementation projects with multiple clients
- Able to coach client’s team on product functionality
- Based within the UK
- Become a subject matter expert in Symplicity solutions and the way clients use them
- Execute client workshops that map Symplicity solution alignment to client business requirements
- Establish and deliver on initial client implementation including project plan, system configuration & training
- Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages
- Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions
- Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities
- Develop and share client success stories in partnership with the Symplicity marketing team
- Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions
- Work with the operations team to assist in any issues, invoices, and new sales quotes
- Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales
- This role may require you to travel to client sites from time to time
- Opportunity abounds at Symplicity, as such, other duties may be assigned
Symplicity offers technology solutions that enhance career readiness and improve the student experience in higher education and other sectors. Their services include managing student conduct, ensuring Title IX compliance, and facilitating behavioral interventions. A key product is their virtual career fair tool, which connects employers with millions of qualified students. Symplicity stands out by providing software that promotes collaboration across departments and offers APIs for integration with other platforms.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
1996
Simplify's Take
What believers are saying
- Growing demand for virtual career fairs boosts Symplicity's market relevance.
- Expansion into international markets strengthens Symplicity's global presence.
- Acquisition of Orbis Communications enhances experiential learning solutions.
What critics are saying
- Integration challenges from Orbis acquisition may disrupt service delivery.
- Resource strain from global expansion could affect existing market service quality.
- Client adaptation to Gen Z demands may impact perceived value of career services.
What makes Symplicity unique
- Symplicity offers comprehensive solutions for higher education, government, and businesses.
- Their virtual career fair tool connects employers with 4 million students globally.
- Symplicity's API integrations enhance cross-departmental collaboration within educational institutions.
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Benefits
We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
We offer a 401k plan with an employer contribution match and commuter benefits
Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.