Full-Time
Implementation Manager
Confirmed live in the last 24 hours
Symplicity
201-500 employees
Technology solutions for higher education institutions
Junior, Mid
Remote in UK
- Bachelor’s degree
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Become a subject matter expert in Symplicity solutions and the way clients use them
- Execute client workshops that map Symplicity solution alignment to client business requirements
- Establish and deliver on initial client implementation including project plan, system configuration & training
- Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages.
- Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions.
- Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities.
- Develop and share client success stories in partnership with the Symplicity marketing team.
- Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the operations team to assist in any issues, invoices, and new sales quotes.
- Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales.
- This role may require you to travel to client sites from time to time.
Symplicity offers technology solutions that enhance career readiness and improve the student experience in higher education. Their services include managing student conduct, ensuring Title IX compliance, and providing tools for behavioral intervention. A key product is their virtual career fair tool, which connects employers with millions of qualified students from partner schools. Symplicity stands out by offering APIs for integration with other platforms, aiming to support institutions in effectively managing student affairs and improving career outcomes.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
1996
Simplify's Take
What believers are saying
- Symplicity's partnerships with institutions like GBSB Global Business School and London South Bank University highlight its expanding influence and market penetration.
- The acquisition of Orbis Communications enhances Symplicity's capabilities in experiential learning, broadening its service offerings.
- The company's focus on addressing Gen Z's job market concerns, such as pay transparency and realistic job descriptions, positions it as a forward-thinking leader in student employability.
What critics are saying
- The competitive landscape in educational technology requires Symplicity to continuously innovate to maintain its market position.
- Integration challenges from acquisitions like Orbis Communications could pose operational risks.
What makes Symplicity unique
- Symplicity's focus on higher education institutions, government agencies, and businesses sets it apart from competitors who may not cater to such a diverse client base.
- Their virtual career fair tool, which connects employers with a network of 4 million students and recent graduates, is a unique offering in the market.
- The company's long-standing reputation and global reach, serving over 1,300 institutions and 41 million users, provide a significant competitive advantage.
Benefits
We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
We offer a 401k plan with an employer contribution match and commuter benefits
Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.