Senior Materials Management Analyst

We are seeking a Business Analyst to lead end-to-end analysis and cross-functional integration of material master processes across BA ISC. Reporting to the Director of Operational Excellence, this role will create transparency and accountability across all material master touch points; establish and maintain a clear RACI; Govern service-level expectations; and clarify the inputs, handoffs, decision rights, and dependencies required from each function. The analyst will partner closely with the Process Mining Specialist to identify bottlenecks, simplify the current state, and translate insights into scalable improvements that advance BA ISC’s SAP S/4HANA transformation journey.

• Key Responsibilities
• Own end-to-end business analysis for material creation, extension, and change processes across BA ISC, including upstream requests, approvals, execution, validation, and downstream use.
• Document current-state processes through value-stream maps, swim lanes, standard work, business rules, handoffs, dependencies, controls, and exception paths in partnership with the process mining analyst.
• Develop, secure stakeholder agreement on, and maintain a clear RACI that assigns one accountable owner for each process activity, decision, control, and escalation.
• Define and manage the SLA framework, including start and stop points, functional inputs, targets, measurement logic, service performance, escalation thresholds, and corrective-action routines.
• Clarify cross-functional data and process inputs required from Engineering, Product Management, Supply Chain, Procurement, Planning, Manufacturing, Sales, Finance, IT, and Master Data Management.
• Facilitate workshops and governance forums that resolve ownership gaps, align priorities, document decisions, and convert issues into accountable actions with owners and due dates.
• Partner with the Process Mining Specialist to establish event-log requirements, validate process variants, identify rework and bottlenecks, quantify cycle-time loss, and prioritize improvement opportunities.
• Translate findings into future-state processes, business requirements, user stories, acceptance criteria, control requirements, and an executable transformation roadmap.
• Challenge unnecessary approvals, duplicate inputs, manual touchpoints, regional variation, and non-value-added complexity before recommending automation.
• Support SAP S/4HANA fit-to-standard activities by assessing process and data impacts, documenting gaps and decisions, and ensuring redesigned workflows align with enterprise standards and governance.
• Develop KPI and SLA dashboards, performance narratives, root-cause analyses, and leadership-ready recommendations that enable fact-based decisions.
• Coordinate pilots, user acceptance testing, change readiness, training inputs, implementation, and benefits tracking for approved improvements.
• Maintain process documentation, decision logs, risks, assumptions, issues, dependencies, and governance artifacts as controlled and current records.

Required Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, Information Systems, Data Analytics, or a related field.
• Relevant experience in business analysis, process excellence, master data, supply chain, or enterprise transformation in a complex, cross-functional environment.
• Demonstrated ability to analyze and redesign end-to-end processes that span multiple functions, systems, regions, and ownership boundaries.
• Practical experience developing process maps, swim lanes, RACIs, SLAs, KPIs, business requirements, user stories, and acceptance criteria.
• Strong facilitation and stakeholder-management skills, with the ability to drive decisions, challenge ambiguity, and establish accountability without relying on direct authority.
• Strong analytical and problem-solving capability, including root-cause analysis, data interpretation, benefit sizing, and executive-level communication.
• Working knowledge of SAP material master concepts and the operational dependencies among procurement, planning, manufacturing, sales, finance, and data governance.
• Proficiency with Microsoft Excel and PowerPoint; experience with Power BI or comparable analytics tools.
• Strong written and verbal English communication skills.
• Preferred Qualifications
• Experience with SAP ECC and/or SAP S/4HANA, SAP MDG, material master lifecycle processes, or master data governance.
• Experience supporting an SAP S/4HANA fit-to-standard, migration, deployment, or business process transformation program.
• Hands-on exposure to process-mining platforms such as SAP Signavio Process Intelligence, and process insights.
• Knowledge of Lean, Six Sigma, value-stream mapping, operational excellence, or continuous-improvement methods.
• Experience with workflow tools, request-intake platforms, data-quality controls, SQL, or process-performance visualization.
• Experience working across global teams, cultures, and time zones.

Core Competencies

End-to-end thinking; structured problem solving; ownership and follow-through; cross-functional influence; process and data fluency; customer focus; change leadership; attention to detail; executive communication; and a simplification-first mindset.

Key Deliverables and Measures of Success

• Approved end-to-end process architecture and swim lanes for material creation, extension, and changes.
• Published and actively governed RACI covering all major activities, decisions, controls, and escalation paths.
• Documented SLA framework with agreed definitions, accountable owners, functional contribution measures, and review cadence.
• Baseline of request volume, cycle time, queue time, rework, exception rates, SLA attainment, and data-quality performance.
• Prioritized simplification roadmap supported by process-mining evidence, quantified benefits, dependencies, and implementation owners.
• Measurable reduction in handoff delays, rework, unresolved ownership, duplicate effort, and end-to-end lead time.

• Improved readiness for SAP S/4HANA through standardized processes, stronger governance, cleaner requirements, and fewer unnecessary variants.