COO Controls / Risk Management Process

Citi Chief Operating Office (COO) is tightly integrated with Citi’s businesses.  COO plays a central role in driving value for the firm and its clients. It provides a foundation for processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals.

The mission of the COO Controls organization in Citi is to support the identification, assessment, and management / mitigation of risk across COO related to franchise, reputational, and client risks.  Within COO Controls, the COO RMP Execution Team is responsible for establishing structured and repeatable practices and procedures, global risk reporting and risk governance across all relevant businesses, functions and key Risk and Control areas within COO that enable compliance with the Citi Enterprise Risk Management Framework and related policies and standards.

This position will report to the head of COO Risk ID team and will help enhance the risk identification processes for RMP, working closely with various COO teams to ensure effective implementation.  Responsibilities include execution of recurring COO RMP activities; organization and support of key Process forums and meetings; production of the related artifacts and reports.The position requires a solid conceptual / practical grounding in Operational, Strategic, Reputation and Compliance risk stripes.

Key Responsibilities

• Performing the risk identification, management, and reporting activities that enable compliance with the Enterprise Risk Management Framework (ERMF) and its related policies, standards, and procedures inclusive of Operational, Compliance, Strategic and Reputation Risks as applicable to COO, in support of the Heightened Standards Risk Governance Framework.
• Develop and maintain strong working relationships with Business & Function Risk Control Leads as well as with the Second Line of defense
• Enable ongoing COO RMP execution activities by working with the Process Execution team while engaging with counterparties and Control Officers representing all of the relevant functions and programs within COO in executing and enhancing the COO RMP
• Manage and support creation and updates of key process artifacts, reports and deliverables
• Facilitate, coordinate and support Control Leads meetings and forums; record and document their contents; and track the resulting action items
• Create, assemble and maintain controls-related components of the COO BRCC reporting and escalations
• Support the design and facilitate the implementation of appropriate scorecards and dashboards to provide a health status to COO senior management
• Track corrective actions and validate that the related changes are embedded and sustained
• Execute recurring COO RMP procedures and controls
• Update risk oversight processes on a continuing basis to ensure sustainable delivery of the process
• Identify data validation and process control weaknesses and work with COO RMP Leads to engage technology to find solutions
• Escalate appropriately and timely any concerns that could put timeliness/completeness of deliverables at risk to the head of COO RMP Execution

Qualifications:

• 8 to 12 years broad experience in operational risk or related fields
• Understanding of and, preferably, direct experience with technologies applicable to the financial industry
• Working knowledge of primary risks factors faced by modern financial institutions (fraud, vendor-related disruptions, security threats, regulatory environment changes, resource availability, etc.)
• Excellent writing and technical writing skills
• A strong business understanding of the COO organization is a plus
• General understanding of relevant banking regulations and supervisory expectations for large complex financial institutions
• Demonstrated ability to think analytically and creatively problem solve
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Continuous improvement mindset – assess impact of actions and adjust as needed; simplify and standardize at every opportunity
• Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
• Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns / growth
• Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
• Continuously seek out opportunities to improve processes; learn from mistakes
• Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
• Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
• Be comfortable communicating reality – both positive and negative - honestly, openly, and directly
• Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients
• Previous supervisory / management experience Is a plus
• Strong follow-up and organizational skills
• Detail and results oriented

Education:

A Bachelor’s / undergraduate university degree or equivalent relevant business experience preferred.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Mar 24, 2025

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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