Applied AI Process Manager

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation. 

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents. 

THE WORK 

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation. 

• Own end-to-end analytics delivery within process transformation engagements — connecting data exploration and insight generation directly to future-state process design; maintain working knowledge of data pipeline concepts, feature engineering, and what makes data reliable for AI-integrated processes, sufficient to lead credible technical conversations with data and engineering teams.
• Design and implement agentic AI solutions where they create genuine value within process work: intelligent automation of analytical workflows, LLM-powered insight synthesis, and autonomous monitoring agents that surface process performance gaps continuously; understand RAG architecture, multi-agent coordination concepts, and when each approach fits the process problem.
• Apply GenAI evaluation frameworks (e.g. RAGAS, LLM-as-judge approaches) when reviewing or signing off AI-integrated process designs — able to assess whether a GenAI or agentic solution is performing well enough to be embedded in a client's process, not just whether it was built correctly.
• Drive responsible design across every engagement — embed human-in-the-loop checkpoints, escalation triggers, autonomy level definitions, and handoff quality standards as integral parts of every process and agentic solution design; apply LLMOps and AgentOps concepts at a working level to understand how solutions will be maintained in production.
• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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