Front Desk Agent

Job Description

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Front Desk Agent you will greet arriving Guests and settle their accounts for the Hotel at the Reception Desk by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Demonstrate Fairmont’s brand service plus standards in all interactions
• Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards
• Remain observant and respond to each Guest who approaches the Reception Desk
• Is an ambassador of Fairmont Dubai by providing an excellent first impression
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift
• Greet all Guests courteously, using the Guest’s name whenever possible
• Follow Hotel’s telephone etiquette standards
• Follow Occupational Health & Safety regulations
• Ensure adherence to Fairmont’s Code of Ethics
• Drive Rate & RevPAR through up-selling room brand

Qualifications

• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
• Proficient in English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• 2 years minimum experience in customer service
• A hospitality diploma is an asset
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended
• Must have the ability to handle cash effectively and accurately

Additional Information

What is in it for You:

• Company-Sponsored Medical Insurance
• Delicious meal breaks on duty
• Staff Uniforms Provided
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values 

Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  

Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ 

Belonging: 
We celebrate our differences. We support each other and we always stand together.​ 

Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ 

Integrity: 
We build trust through mutual respect and being authentic.​ 

Our Commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS