Regional High-End Merchandising and Operations Manager

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?
In this role, you will drive High-End merchandising performance across SEAO by translating business, client and stock insights into actionable assortment and stock strategies.

Partnering with markets, you will ensure that the right creations are positioned in the right markets, boutiques and commercial moments to maximize sales opportunities, stock productivity and client fulfillment.

Reporting to the Regional Head of High-End Merchandising & Operations, you will combine strong commercial judgment with quantitative analysis to optimize stock rotation, minimize aging inventory, strengthen forecasting and support sustainable High-End growth across the region.

Your key responsibilities include:

Merchandising Strategy & Category Performance

• Develop and implement regional merchandising strategies aligned with SEAO business priorities, market potential, client demand and key commercial moments.
• Optimize market and boutique assortments based on sales performance, client profiles, local purchasing behaviours and growth opportunities.
• Lead commercial performance reviews, translating insights into actionable recommendations.
• Build forecasts and constructively challenge market assumptions to improve accuracy and stock planning.
• Act as a strategic partner to market High-End teams, identifying business opportunities, assortment gaps and priorities for growth.

Client Opportunities & Inventory Productivity

• Translate client pipelines, wishlists and commercial opportunities into product, stock and allocation priorities.
• Proactively monitor stock availability, aging inventory and regional imbalances, driving strategic reallocations across SEAO to improve stock rotation and efficiency.
• Track ongoing High-End deals and firm sales, ensuring strong alignment between client demand, product availability, forecasting and fulfillment.
• Lead allocation planning for New Limited Editions, unique creations and strategic launches, based on client potential, market performance and regional priorities.
• Oversee product inquiries and reservation workflows through internal systems/platforms for timely responses.

Strategic Event Stock Allocation

• Develop event merchandising and assortment strategies.
• Work with markets to determine optimal assortment needs for major High-End events and activations.
• Drive product allocation and stock movements to maximize sales conversion, client engagement and event productivity.
• Ensure stock readiness and product availability in close coordination with markets, HQ, supply chain and logistics.
• Manage post-event reviews translating learnings into future event strategies.

Operations, Client Fulfilment & Governance

• Manage end-to-end High-End product flows across SEAO, including requests, transfers, rotations, etc.
• Monitor fulfilment and critical milestones to ensure timely and seamless delivery to boutiques and clients.
• Manage SAP workflows, approvals, compliance and operational documentation.
• Coordinate with logistics, supply chain, finance and tax teams on customs, importation and other operational requirements, proactively resolving potential bottlenecks.
• Maintain close alignment with HQ and market counterparts on stock status, product availability, allocation decisions and critical client or event priorities.

Reporting & Continuous Improvement

• Build and maintain dashboards and reporting cadence.
• Standardize and automate merchandising processes, tools and reporting methodologies to improve consistency and efficiency.
• Identify opportunities to continuously improve inventory visibility, and overall effectiveness.

• Support strategic regional initiatives and key High-End commercial activations as required.

KEY COMPETENCIES

• 5–8 years of experience in Merchandising, Inventory Planning, or Commercial Strategy within High Jewellery, or Luxury Fashion.
• Advanced quantitative skills with proven ability to synthesize large, complex datasets into actionable narratives.
• Advanced proficiency in Microsoft Excel, Power BI, Looker is mandatory.
• Strong understanding of retail economics, inventory productivity metrics and merchandising KPIs.
• Experience with SAP (or equivalent ERP), inventory management modules, and retail order platforms.
• Exceptional communication and presentation skills; confident in challenging local commercial assumptions and influencing regional leadership.
• Highly organized, detail-oriented, and able to maintain compliance and precision under tight event deadlines.
• Willingness to travel within SEAO as required (approx.10%).