Full-Time

Panel Helpdesk Trainee

Voice

Updated on 9/3/2026

Sago

Sago

1,001-5,000 employees

Global market research and data partner

No salary listed

Gurugram, Haryana, India

Remote

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
Microsoft Office
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook

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Requirements
  • Fluency in English, both verbal and written.
  • Ability to investigate, troubleshoot, and resolve respondent inquiries using problem-solving and analytical skills.
  • Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
  • Ability to work night shifts from 5:30 PM to 2:30 AM IST or 6:30 PM to 3:30 AM IST.
  • Any graduate or postgraduate degree.
  • Zero to one year of experience in customer service or voice process; experienced candidates and freshers may apply.
Responsibilities
  • Address United States customer inquiries, resolve queries, and provide customer service via inbound calls.
  • Review and investigate issues accurately and efficiently using computer systems.
  • Create and update tickets in customer relationship management systems.
  • Maintain accuracy while handling cases and record-keeping tasks.
  • Maintain accurate customer records and document interactions.
  • Coordinate with internal teams when required.

Sago helps organizations turn questions about customers into actionable insights by combining qualitative and quantitative research. It serves as a global data partner that connects business questions to human answers through a mix of adaptive, custom-made solutions and extensive audience access. How it works: after defining the client’s needs, Sago collects and analyzes data from people—across surveys, interviews, focus groups, and other methods—and translates findings into clear, decision-ready guidance. The company differentiates itself with a 55+ year track record, global reach, and a steady focus on people, offering tailored research programs rather than generic data dumps. Its goal is to enable confident decisions by deepening understanding of what customers want, need, and pain points.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Woodbridge Township, New Jersey

Founded

N/A

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Simplify Jobs

Simplify's Take

What believers are saying

  • Sago sold Sago Health in August 2025, sharpening focus on consumer and B2B research.
  • Melanie Courtright joined as Chief Strategy Officer in November 2025, strengthening industry relationships.
  • Sago expanded AI tooling in 2026, which supports faster workflows and stronger margins.

What critics are saying

  • BrainCipher listed sago.com on August 31, 2026, signaling active extortion pressure.
  • Sago’s participant and client data sit inside a high-value research platform attackers target.
  • If the ransomware claim proves real, client trust erosion could hit renewals by 2027.

What makes Sago unique

  • Sago runs research facilities in 14 U.S. cities plus Europe, enabling rapid in-person fieldwork.
  • Sago launched advanced participant verification in April 2026 to improve data quality and trust.
  • Sago’s QualBoard AI suite includes video summaries, concept extraction, and survey drafting.

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Benefits

Health Insurance

Remote Work Options

Company News

HookPhish
Sep 1st, 2026
Ransomware Group BrainCipher hits: sago.com.

Ransomware Group BrainCipher hits: sago.com. HookPhish team Target organization sago.com sago.com Technology Summary. In the latest cybersecurity news, sago.com - an organization based in US - has fallen victim to a ransomware attack conducted by the group BrainCipher. This data breach, discovered on Aug 31, 2026, 19:52 UTC, underscores the increasing need for proactive cybersecurity defenses as HookPhish continue through 2026. Incident report. | Target Organization | sago.com | | Threat Group | BrainCipher | | Summary | [AI generated] Sago is a market research and insights company headquartered in the United States. It specializes in connecting brands and researchers with qualified participants for qualitative and quantitative research studies, including focus groups, online surveys, and in-depth interviews. Formerly known as Schlesinger Group, Sago serves clients across various industries seeking consumer and professional insights to inform business decisions. | | Date of Breach | Aug 31, 2026, 19:51 UTC | | Discovery Date | Aug 31, 2026, 19:52 UTC | | Target Domain | sago.com | | Business Sector | Technology | How to reduce your ransomware risk. Most ransomware intrusions start with a stolen password or a phishing email. A few proactive steps sharply cut your exposure: * dark web monitoring - close the gap attackers exploit. * data breach monitoring - close the gap attackers exploit. Disclaimer. HookPhish does not engage in the exfiltration, downloading, taking, hosting, viewing, reposting, or disclosure of any stolen information. All breach data reported here is sourced from publicly available threat intelligence feeds for awareness purposes only.

MR Web
Oct 21st, 2025
Melanie Courtright to Leave IA for Sago Strategy Role

Melanie Courtright to leave IA for Sago strategy role. In New Jersey, research tech and solutions firm Sago has announced the appointment of Melanie Courtright as Chief Strategy Officer, effective November 3rd. She is currently Chief Executive of US professional membership body the Insights Association. Formerly known as Schlesinger Group, Sago offers a broad range of managed and self-serve qual and quant solutions, including recruitment and project management for any methodology, online or in-person. It operates focus group facilities in fourteen cities in the USA, three in Germany, and one each in Spain and the UK. Two months ago it sold its Health division, led by President Shannon Childs and CEO Isaac Rogers, to continuing medical education specialist MLGH, aiming to sharpen its focus on its core consumer and B2B research offerings. Courtright (pictured) brings more than 25 years' experience of leadership roles in the MR and data analytics industry, and took up the top job at the IA in January 2020, after eight years at Research Now / Dynata. Here she worked in EVP roles including research science and data strategy. On joining Sago she will continue to serve in an Ex-Officio (non-voting) role on the IA Board, and in the coming months will devote time to supporting the Association and working directly with its new CEO to ensure a seamless transition. Sago says her arrival marks 'a pivotal moment in its strategic evolution.' 'Melanie is a powerhouse in our industry,' says CEO Steve Schlesinger. 'Her track record of success, her ability to connect across the ecosystem, and her strategic mindset make her the ideal leader to help us commercialize our business and accelerate growth. We're thrilled to welcome her to the Sago family.' COO Mike Sullivan adds: 'Having worked with Melanie over the years, I've seen firsthand her ability to elevate teams and drive meaningful change. Her arrival signals a bold step forward for Sago, and I'm excited to collaborate with her as we shape the future of our business.' Web site: www.sago.com. All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

Sago
Aug 14th, 2025
Sago Returns to Core Research Focus

Sago, a global leader in market research, has sold its healthcare research division, Sago Health, to Med Learning Group, a leading provider of continuing medical education and medical communications.