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Synapsys

IT services and digital transformation consulting

Incident Manager

IT Project ManagementConfirmed live in the last 24 hours
Full-timeLyon, FranceNo salary listedRemote

About the Job

Requirements

  • At least 2 or 3 years of experience in IT production roles.
  • A Bac+2 or higher degree in computer science, information systems management, or a related field, combined with ITIL certification.
  • Leadership, adaptability, flexibility, synthesis, and analytical abilities.
  • Effective written and oral communication, rigor, and organizational skills.

Responsibilities

  • Ensure the partial or definitive resolution of all incidents within the established deadlines and manage incident backlogs.
  • Ensure compliance with the incident management process.
  • Coordinate and lead the stakeholders involved in the incident-handling chain.
  • Own end-to-end management of IT incidents.
  • Assess incidents.
  • Manage communications.
  • Improve processes.
  • Define monitoring indicators and produce management dashboards for incident management.
  • Lead crisis meetings following major or P1 incidents.
  • Document and raise awareness of incident processes and ITIL best practices.
  • Conduct post-mortem analyses of major incidents to identify root causes and recommend improvements.

About the Company

Synapsys

IT services and digital transformation consulting

Synapsys Digital Sdn Bhd provides IT services and consulting to help organizations transform and optimize their digital operations. It delivers digital acceleration, a stronger digital workplace, and cloud services through tailored consulting and hands-on technical support that align IT infrastructure with business goals, covering data management, web publishing, email campaigns, paid advertising, and SEO. The company differentiates itself with a Malaysian–French management blend and as part of the Synapsys Group, which adds expertise in DevOps, cybersecurity, and Green IT to its Southeast Asia focus. Its goal is to help clients achieve faster, more reliable digital capabilities and better business outcomes across Malaysia, Singapore, Thailand, Vietnam, and Australia.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Kuala Lumpur, Malaysia
Founded
2018

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