Senior Business Intelligence Analyst

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for NYS-based organizations.

What: We’re looking for a Senior Business Intelligence Analyst to turn customer and business data into meaningful insights that support decision-making, improve operations, and strengthen customer engagement.

You’ll partner with internal teams to develop reports, dashboards, analytics, CRM solutions, and business application improvements. This role is ideal for someone who enjoys working with complex data, understanding business needs, and turning them into practical, user-friendly solutions.

Why: Data is central to how we serve our customers and operate effectively. This role will work with a variety of data, including customer, ticketing, system usage, and market data.

What You’ll Spend Your Time Doing

• 35% Reporting & Analytics: Build reports and dashboards, analyze data, identify trends, and provide insights. 
• 15%  CRM & Business Applications: Configure and improve Salesforce/CRM reporting, dashboards, workflows, and related solutions. 
• 10% Business Partnership: Work with internal teams to understand needs and translate them into practical data and reporting solutions. 
• 10% Data Quality: Identify and resolve data and reporting issues to ensure information is accurate and reliable. 
• 10% Process Improvement: Identify opportunities to improve reporting, automation, processes, and user experience.
• 10% Data Management & Excel: Work with complex datasets and use Excel and other tools to organize and present information. 
• 10%  Documentation, Research & Support: Document solutions, evaluate new capabilities, and support ongoing improvements.

Competencies & Experience

• Bachelor’s degree in business, information systems, computer science, data analytics, or a related field preferred; equivalent professional experience considered.
• Experience in business intelligence, data analytics, reporting, CRM administration, business applications, or a related field.
• Experience with the primary responsibilities listed above.
• Advanced Microsoft Excel skills and experience working with complex data sets.
• Strong analytical and critical-thinking skills.
• Ability to work independently, manage competing priorities, and take ownership of projects and solutions.
• Strong written and verbal communication skills.
• SQL and Tableau experience strongly preferred.
• Salesforce experience strongly preferred.

Not sure you meet all qualifications? Research shows that women and members of other underrepresented groups tend not to apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

It is important to HealtheConnections that the hiring process is driven by humans. Artificial intelligence (AI) tools do not determine which candidates HealtheConnections chooses to interview or hire. 

You’re a great fit for us if you’re good at…

• Turning data into insights. You enjoy taking complex or disconnected information and finding the story or opportunity within it.
• Solving problems. You approach challenges analytically and look for practical solutions rather than simply identifying problems.
• Understanding people and processes. You can listen to what someone needs, understand the underlying business problem, and translate it into a useful solution.
• Communicating clearly. You can explain data, reporting, technical concepts, and recommendations in a way that makes sense to both technical and non-technical audiences.
• Paying attention to the details. You understand that reliable reporting starts with accurate, well-managed data.

We’re a great fit for you if you’re looking for…

• A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business. 
• A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage. 
• Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more. 
• Work that makes a difference in your community. We’re proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State.

We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community.

$70,000-$90,000 is the lowest to highest salary that we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.