Client Advisor

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them. 

Thoughtful

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development 
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
• Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference 

Curious  

• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity 
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
• Ensure Client Advisors develop a client development strategy and assess their results 
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately  

Optimistic 

• Empower team to reach their potential, exercise resilience and celebrate innovation
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy 
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments
• Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working
• Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out 

Your Profile

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base 
• Experienced sales and clienteling professional in an omnichannel luxury environment 
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail  
• Collaborative team player with strong interpersonal and communication skills 
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in Denmark.

       Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages. 

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. 
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

• Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.)
• Proven track record in achieving sales results and building customer relationships
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required
• Ability to work with a diverse client base
• Ability to work in a fast-paced, changing environment
• Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
• Must have authorisation to work in the country where the position is based
• Business proficiency in Danish and English. Alternative languages advantageous

OUR BENEFITS

• Training and development opportunities within the world's largest luxury group LVMH
• An interesting job within an exciting international luxury brand
• Great benefits like our retirement plan and life insurance
• Attractive employee discounts
• Rewarding incentives & possible participation in exclusive events
• Welcome & onboarding training
• Central located with good transport connections

#LI-NP1

Retail Excellence – Execute exceptional retail performance to ensure sales and service

• Achieve Sales Plan
• Understand and deliver Store KPI’s
• Participate and achieve minimum targets with global, regional and local initiatives
• Advocate and lead by example the Tiffany cultural values

Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock

• Adhere to compliance of store operations
• Adhere to department merchandising standards at all times
• Conduct daily housekeeping, including daily management of Clienteling database 
• Ensure accurate and efficient maintenance and controls of stock

Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally

• Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
• Exhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence

Client Experience - Elevate in store experience consistently delivering memorable moments

• Always ensure highest levels of in-store luxury experience, including presentation, behavior, hospitality
• Acknowledge and escalate customer issues / complaints

Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend

• Cultivate new and existing customer base
• Create unique experiences and achieve customer satisfactory feedback
• Support and participate in events