Customer Service Representative

Job Description

As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Dynamic image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:

• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
• Enthusiastic customer greeting and positive personality – taking orders with a smile!
• Operate, clean, and maintain all store facility and equipment.
• Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
• Prepare product to Domino’s specifications and guidelines.
• Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Physical Requirements: (including, but not limited to the following):

Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

• Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
• Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
• You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
• Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Qualifications

• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to think on your feet
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous customer service experience preferred
• Bilingual skills (English/Spanish) a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.