Director Strategy & Operations - AI & Automation Solutions

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

AI & Automation Solutions is a global team within Client Services focused on transforming how clients engage with Visa through AI-powered experiences and intelligent automation. Partnering across Client Services, Product, and Technology, AI & Automation Solutions helps simplify client interactions, modernize service delivery, and accelerate the adoption of scalable digital capabilities. As Client Services evolves toward a more AI-native future, AI & Automation Solutions plays a central role in delivering more seamless experiences, improving operational efficiency, and enabling better client outcomes.

At the center of this work, the Strategy & Operations team connects strategy with execution by driving key strategic priorities, portfolio governance, and business operations. The team helps align execution with business objectives, strengthen operational discipline, and equip leaders with the insights and narratives needed to maximize impact.

This Director will be a key member of the Strategy & Operations team, partnering with senior leaders to advance strategic priorities, strengthen technology portfolio management, and drive operational excellence across a complex portfolio of AI and automation initiatives.

Key Responsibilities

Technology Portfolio Management

• Drive governance across the technology portfolio, enhancing operating rhythms, processes, and performance tracking to improve execution rigor  

• Partner with Product and Technology leaders to align priorities, roadmaps, dependencies, and investment decisions 

• Monitor portfolio health, roadmap adherence, and delivery risks, providing actionable insights and recommendations to leadership 

Business Operations   

• Develop executive communications and presentations that enable alignment and effective engagement with senior leaders 

• Lead monthly reporting and OKR progress tracking, continuously improving the quality and efficiency of reporting and visibility into progress and capabilities delivered   

• Improve the discipline and consistency of impact tracking to demonstrate the business value delivered by AI and automation capabilities 

Strategy  

• Lead high-priority strategic projects that advance AI, automation, and operating model transformation across Client Services 

• Develop compelling narratives that articulate the value and impact of the technology portfolio for executive and client-facing audiences 

• Evaluate emerging opportunities and develop recommendations to inform organizational priorities and strategic decisions 

This position is a Hybrid role to be based in our Austin, TX office location.


Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
• Strong strategic thinking, analytical, and structured problem-solving capabilities.

• Demonstrated ability to partner with senior executives and influence decisions across diverse stakeholder groups.

• Exceptional written and verbal communication skills, including executive presentation development and storytelling.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Experience in strategy, business operations, management consulting, or a related field
• Experience establishing or leading technology portfolio management, governance, or operating model disciplines

• Proven success leading cross-functional initiatives in a global, matrixed organization

• Ability to operate effectively at both strategic and operational levels, balancing long-term direction with near-term delivery

• Passion for AI, automation, and the use of technology to transform client and employee experiences

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $152,200.00 to $ 244,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.