Head of Technology - Modern Airline Retailing

Job Description

• Lead the technology behind Modern Airline Retailing for Qantas Airways. 

• A fantastic opportunity to work across cross-functional teams in product, platform, and engineering. 

• Full-time and permanent position based at our Mascot campus in Sydney. 

Qantas is changing the way customers shop with us. Modern Airline Retailing moves the airline beyond legacy distribution and passenger servicing to an offer and order world of dynamic pricing, personalised bundles, and a single view of every customer order across every channel. It is one of the biggest shifts in airline technology in decades, and we are building the platforms, teams and partnerships to lead it. 

The Head of Technology, Modern Airline Retailing is responsible for developing and maintaining the approved technology strategy for Qantas’ commercial and retailing platforms, spanning airline commercial systems, loyalty systems, revenue management, inventory, passenger service systems, payments, passenger revenue accounting and data and reporting, to meet the current and future needs of the Qantas Group and ensure alignment across the core technology function.

Reporting to the Chief Technology Officer, the role is a senior leadership position and will be instrumental in supporting critical organisational and technology transformations, and will work closely in the evaluation and solution development of key technology investments. This role will be required to build and maintain strong relationships across commercial, digital and operational teams, and with our platform and distribution partners, to develop a clear understanding of business needs and ensure the cost-effective delivery of technology and digital services to meet those needs. This includes owning the key technology decisions to build for the long-term while managing roadmaps and business needs. As a people leader, this role will be a key decision-maker in regard to the recruitment and retaining of top talent, providing employee coaching, mentoring, development and team building. 

You’ll have: 

• Significant experience (10+ yrs) leading technology within airlines, travel or large multinational organisations, including exposure to commercial and operational teams 

• A proven track record delivering large, multi-year technology transformation programs at scale, taking accountability for outcomes from business case through to go-live and benefit realisation 

• Minimum Bachelor’s Degree, with expectation of postgraduate study in Technology, preferably with broader business administration qualifications 

• Deep expertise across airline commercial systems, including revenue management, pricing, inventory and distribution, offer and order management and NDC 

• Hands-on experience with airline passenger service systems (PSS) and commercial platforms such as Amadeus, Sabre and Accelya, spanning reservations, ticketing, revenue management and payments, and the vendor ecosystems that support them 

• Proven experience delivering data and reporting capability that turns commercial data into pricing, revenue and merchandising decisions 

• Strong product management discipline, including roadmap ownership, prioritisation and running empowered cross-functional teams that own outcomes end-to-end 

• Strong leadership skills with demonstrable ability in influencing, negotiating, managing large teams, establishing and running cross-functional projects/teams, delivering outcomes in a time-sensitive environment, managing change and project management 

• Substantial experience managing teams with complex workloads and competing priorities 

• Deep technology expertise with an ability to engage, influence and lead technology and business leaders. 

• Experience replacing and modernising large-scale, integrated systems in a live operational environment, including migration off legacy platforms without disrupting trade. 

• Extensive senior management experience gained in a highly complex information systems and technology environment. 

• Customer- and results-oriented, with a strong sense of energy and purpose, experienced in strategic planning, budget and resource management, and a team builder and team player with a positive, pragmatic and collaborative operating style with the highest levels of ethics and integrity. 

Why Qantas? 

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drive success. Together we dream big and deliver even bigger.  

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 22nd of November

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

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