Quality Control Field Technician
$27 - $32/hr+ 4% 401(k) match
Mid
Merced, CA, USA
In PersonPrimarily field-based from a central worksite; frequent travel to job sites and occasional travel to other offices may be required.
Field ServiceTelecom & Utility Field Service
No H1B Sponsorship
About the job
Requirements
- Eligibility for U.S. employment without sponsorship.
- Be at least 21 years of age.
- A high school diploma, GED, or equivalent is required.
- A valid California driver's license is required and is subject to successful verification through a DMV check.
- Have a strong understanding of installation processes, equipment, and materials, particularly in fiber optics, cabling, or telecommunications infrastructure.
- Be able to read and interpret work orders, technical diagrams, and blueprints.
- Be able to work outdoors in various weather conditions and perform physical tasks such as climbing ladders, bending, and lifting equipment.
- Be comfortable traveling to job sites for inspections.
- Be familiar with industry standards, safety regulations, and compliance requirements for fieldwork, installations, and equipment handling.
- Have experience using field service software and tools for documenting work, quality-control inspections, and reporting.
- Be proficient with smartphones, tablets, and other handheld devices for on-site data entry and communication.
- Have an understanding of fiber-optic networks, basic telecommunications, and video.
- Have fundamental knowledge of Apple iPad.
- Have an in-depth understanding of GO95 and GO128 standards.
- Have 2–4 years of experience in fiber-optic home installations or a related field.
- Be able to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations.
- Be able to communicate effectively in English, including speaking, reading, writing, and comprehension, for job performance and workplace communication.
- Be proficient in Microsoft Office applications including Teams, Word, Excel, and PowerPoint, and in teleconferencing applications.
- Be able to use common office equipment, computers, and office software.
- Be able to distinguish colors and audible tones.
Responsibilities
- Conduct thorough inspections of telecommunications installations, equipment, and infrastructure to ensure compliance with industry standards, safety regulations, and company guidelines.
- Perform underground-construction quality assurance.
- Complete installation quality-control checks for business and enterprise customers.
- Perform fiber-optic line drops and redrops to client premises.
- Ensure telecommunications installations and services comply with relevant regulations, specifications, and customer requirements.
- Collaborate with field technicians and other teams to troubleshoot and resolve quality-related issues promptly.
- Perform repairs and complete work during the quality-control process.
- Perform tests, measurements, and analyses to assess the performance and functionality of telecommunications systems and components.
- Identify and document quality-control infractions, deficiencies, and deviations from established standards during inspections.
- Prepare accurate reports on quality-control findings, including descriptions of identified issues and recommended corrective actions.
- Maintain organized and up-to-date records of inspections, test results, and quality-control reports.
- Prepare and submit daily quality-control reports.
- Read and review work orders to ensure processes are followed.
- Write and maintain reports and standard operating procedures relevant to the role.
- Use the customer relationship management system for support tickets and trouble-ticket resolution.
- Provide training and coaching to field technicians and other relevant personnel on quality-control procedures, best practices, and adherence to standards.
- Contribute to process-improvement initiatives to enhance service quality and efficiency.
- Interact with customers, address quality-related inquiries, and help ensure their satisfaction with telecommunications services.
- Operate mechanized equipment such as bucket trucks, excavators, and trenchers.
- Climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet for aerial work only.
- Manage deployment and removal of traffic-control devices to ensure safety in work areas on streets or roadways.
- Operate equipment and machinery within manufacturer-specified weight limits: 350 pounds maximum load for bucket trucks and 300 pounds for ladders.
- Maintain vehicle and equipment pre-operation and post-operation readiness.
- Maintain a clean driving record as defined by the current fleet insurance underwriter.
- Travel for a significant portion of the workday to visit locations, working indoors and outdoors at businesses or residences as the job requires.
- Work overtime, after hours, weekends, emergencies, or on-call as needed to ensure work is completed.
- Operate testing equipment and ensure it is properly calibrated and maintained for accurate, reliable quality-control assessments.
- Collaborate with engineering, operations, and customer-support teams to facilitate communication and resolve quality-related issues.
- Provide coaching and training to employees regarding failed quality-control infractions.
- Obtain location and task information through dispatch software or communication with personnel.
- Assist field operations with trouble tickets, drops, or installations as needed.
- Stay updated on industry trends, technologies, and best practices related to telecommunications quality control.
- Follow safety protocols and guidelines in the employee handbook and job description.
Desired Qualifications
- Prior experience in quality control, inspection, or auditing of fieldwork is preferred.
- Certifications in fiber optics (FOA), telecommunications (BICSI), or safety (OSHA) are advantageous but not required.
- Proficiency in Spanish is desirable.
About the company
Race Communications provides fiber-optic internet, television, and phone services across California, with a focus on areas that larger providers overlook. It builds and operates high-speed fiber networks to connect communities in urban and rural regions. Unlike many peers, it is founder-led and family-owned, and it has grown with strategic backing from Oak Hill Capital and other partners to accelerate network deployment, including a recent capital raise and the acquisition of Atherton Fiber. The company’s goal is to expand its fiber footprint so more California locations — up to about one million — have access to reliable high-speed connectivity.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$500M
Headquarters
South San Francisco, California
Founded
1994
Get referred to Race Communications
See people who can refer or advise you
Simplify's Take
What believers are saying
- On August 26, 2026, Race announced Dinuba buildout for 4,000 homes and businesses.
- Race began 2026 construction in Lodi, Madera, and Bakersfield, adding 30,000-plus addresses.
- Its 2024 $500 million capital raise funds up to one million California locations.
What critics are saying
- Turlock officials escalated inspections in March 2026 after property-damage complaints from Race crews.
- BBB listed 28 complaints in three years, signaling recurring service and restoration friction.
- Permit suspensions or chargebacks in repeated cities halt trenching, crippling Race's expansion model.
What makes Race Communications unique
- Race is California-only, founder-led, and still privately controlled by Raul Alcaraz and Oak Hill.
- Its network is pure FTTH, delivering symmetrical 10 Gbps service and local customer support.
- Race targets overlooked California towns, not national metros, across more than 50 active markets.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays