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Scalable Capital

Runs a digital bank and investment platform

Client Service Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listedIn-person

About the Job

Requirements

  • Experience in customer contact is required, though career changers are also welcome.
  • Customer orientation and teamwork are required.
  • Positive communication and solution-oriented thinking are required.
  • Very good German skills (at least C1) and good English skills (at least B2), spoken and written, are required.

Responsibilities

  • Answer customer inquiries about the app, account management, and payment transactions by phone and email.
  • Handle inquiries independently and find solutions that satisfy customers; coordinate with other departments or escalate inquiries to Tier 2 Support when needed.
  • Identify opportunities for improvement and proactively support the continuous improvement of the service.
  • Learn new topics and continue developing knowledge of the company's products.

About the Company

Scalable Capital

Runs a digital bank and investment platform

Scalable Capital runs a digital banking and investment platform for private clients in Europe who want to trade, save or borrow through one app. Its Broker account supports self-directed online investing and recurring savings plans, while Scalable Wealth builds and manages diversified portfolios of exchange-traded funds. Clients also use overnight and fixed-term savings accounts or borrow against eligible investments through Scalable Credit. The business charges trading fees, a monthly subscription for its premium brokerage plan, portfolio management fees and interest on loans. Founded in 2014, Scalable Capital is headquartered in Munich, Germany.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$550.3M
Headquarters
Munich, Germany
Founded
2014

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