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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Advisor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive metal cash containers, recount cash supplied from the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support the filing of office documentation and its transfer to the general archive.
  • Receive cash and serve customers in accordance with bank procedures and regulations for deposits and cash withdrawals; account credits and debits; cheque and service payments; loan payments by deposit or account debit; foreign-currency purchases and sales; transfers; remittances; opening personal accounts; and sales of card-protection insurance, multiple insurance, and customer insurance withdrawals, among other operations.
  • Verify customer identification when processing transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash overages that exceed operational limits, or shortages, to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, or other products included in the incentive plan.
  • Keep the customer database accurate and up to date.
  • Plan commercial activities using available tools and coordinate them with the Office Manager and Deputy Manager to achieve product, service, and migration goals.
  • Use customer interactions at the teller window or in the lobby to market products and services and to update and maintain customer data, prioritizing these activities at each contact.
  • Continuously cross-sell complementary products when possible, rather than limiting the interaction to one product or transaction.
  • Build knowledge of customers and their needs using available tools.
  • Serve customers comprehensively, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents and complaints with accountability, service quality, and timely responses.
  • Identify dissatisfied customers or customers considering ending their relationship with the bank, and offer value-adding alternatives to retain them.
  • Monitor customers’ current and overdue risk and plan and carry out necessary recovery and risk-management actions.
  • Follow up appropriately on the PPG and assigned objectives and activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and actively share observations from customer management and relevant information about the characteristics and needs of the assigned customer segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Control processes involving batch transactions to ensure they are completed, including cancelling cards before settlement dates when necessary.
  • Update and properly archive customer documentation.
  • Perform other duties assigned by the supervisor in response to business needs.
  • Sell card-protection insurance, multiple insurance, and customer insurance withdrawals.
  • Carry out commercial actions and campaigns for customers in non-personalized segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report cash remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Office Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer physically present.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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