Full-Time
Operations Manager
Group Residences
Posted on 9/9/2026
Mandarin Oriental Hotel Group
10,001+ employees
Operates luxury hotels and residences globally
No salary listed
London, UK
In Person
The role may be based in London or Hong Kong; the ATS location provided is London.
Bachelor's
 Business & Strategy (1) |
|---|
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- Bachelor's degree or equivalent educational experience.
- Minimum 5 years of experience in luxury residential, community management, hospitality operations, or related environments.
- Strong analytical, financial, organisational, and project management skills.
- Excellent verbal and written communication abilities.
- High level of proficiency in PowerPoint, reporting, presentations, and business documentation.
- Strong business acumen and ability to work effectively across multiple stakeholders and functions.
- Ability to work independently in a fast-paced global environment and manage multiple priorities effectively.
- Flexible working hours to support a global portfolio and international stakeholders.
- High attention to detail and commitment to maintaining high standards.
- Support residential projects globally throughout development, pre-opening, opening, and operational phases.
- Assist with portfolio growth initiatives, operational programmes, and strategic departmental projects.
- Conduct operational, financial, and industry research and analysis to support decision-making.
- Support budget preparation, expense tracking, management fee reporting, and financial analysis.
- Develop and maintain operational reports, presentations, manuals, standards, and collateral materials.
- Support implementation of operational technology programmes and digital solutions.
- Assist with operational audits, compliance reviews, quality assurance initiatives, and sustainability programmes.
- Support developer, owner, board, and stakeholder communications.
- Contribute to the development and standardisation of residential operating procedures across the portfolio.
- Assist with new project openings, operational readiness activities, and residential training initiatives.
- Support residential marketing initiatives and owner engagement programmes.
- Experience supporting operational projects, property openings, or portfolio initiatives.
Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$214.8M
Headquarters
Hong Kong
Founded
1963
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Simplify's Take
What believers are saying
- 2025 RevPAR rose 10%, with three-point market-share gains reported on March 16, 2026.
- Punta Negra Mallorca opened June 1, 2026, and Rome and Suzhou follow this year.
- Egypt’s Old Cataract, Winter Palace, and Nile cruise expand fee-rich management growth into 2027.
What critics are saying
- Jardine’s January 2026 privatization removes public transparency and minority-shareholder discipline.
- Miami’s 430 layoffs and redevelopment expose demand risk, execution risk, and brand disruption.
- Boca Raton litigation and Chapter 11 pressure threaten openings, fees, and operator reputation.
What makes Mandarin Oriental Hotel Group unique
- Jardine-backed Mandarin Oriental pairs ultra-luxury branding with disciplined global capital access.
- Heritage-led repositionings, like Lutetia Paris and Conservatorium Amsterdam, reinforce premium credibility.
- The brand sells place-specific experiences, not standardized luxury, across 28 countries and territories.
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Benefits
Health Insurance
Wellness Program
401(k) Retirement Plan
Flexible Work Hours
Professional Development Budget
Training Programs
Employee Discounts
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 13%1 year growth
↑ 13%2 year growth
↑ 13%Two luxury condos could reshape Daytona Beach Shores. By Clayton Park and Kairi Lowery, Daytona Beach News-Journal USA Today Network via Reuters Connect Updated September 8, 2026 3:56 PM Gift Article Multi-million dollar luxury condominium towers are a common sight in Florida's largest coastal cities like Miami or Tampa. In the Palm Coast, they're a rarity. That could soon change, though, as two developers are willing to spend millions of dollars in hopes of bringing more high-end clients to the Daytona Beach area. Valor Real Estate Development of Clearwater is currently working to build The Aston Martin Residences, an 18-floor luxury condominium building in collaboration with British carmaker Aston Martin, in Daytona Beach Shores. The planned 18-story, 86-unit building is expected to break ground in 2027, and offers condos ranging in price from $1.5 million to $10 million. "Florida's luxury condominium market remains remarkably strong, but today's buyers are sophisticated and increasingly selective," Moises Agami, CEO of Valor Real Estate Development, said. "They want exceptional locations, distinctive products and confidence that what they are buying will continue to be desirable over the long term." Crystal Anderson, the owner of Oceans Luxury Realty, is planning another luxury condo project down the road, the LIV condos. Construction will start on the 16-story, 74-unit building next year, and prices are expected to average $1 million for each condo. "What we're finding is that buyers really want the views and state-of-the-art amenities," said Anderson. "But in our area, you can't be so amenity-heavy that people can't afford it." Other state high-end real estate projects In South Florida, Property Markets Group (PMG) and Lion Development Group are teaming up to develop "the first music-branded residence in Miami": the Palm Tree Residences Miami. One project partners is music producer Kygo, who has worked with a number of recording artists, including Selena Gomez, Ed Sheeran and Imagine Dragons. The planned 37-story, 483-unit tower at 1018 N. Miami Ave. in downtown Miami is expected to be ready for occupancy in 2030. Prices start at $550,000. Miami-based PMG is partnering with LNDMRK Development to create "the first artist-branded residential development inspired by the work of Frida Kahlo." The influential early 20th century Mexican painter's life was the subject of the 2002 movie "Frida" starring Salma Hayek. The two-tower 244-unit Frida Kahlo Wynwood Residences in Miami's Wynwood arts district offers condos starting in the $500,000s. The project is slated for completion in 2029. Mandarin Oriental coming to West Palm Beach Toronto developer Great Gulf is partnering with Mandarin Oriental Hotel Group to create a 31-story, 87-unit luxury condo complex called Mandarin Oriental Residences, West Palm Beach. The waterfront project at 5400 N. Flagler Drive is expected to break ground in 2027 with a 2031 target completion date. Prices start at $3.5 million. Other West Palm Beach projects include Nora House, an 11-story, 117-unit complex in the city's downtown NORA district. The project is expected to break ground in 2027 with a 2029 completion target. Prices start at just under $2 million. The developers are NDT Development, Place Projects and Wheelock Street Capitol. Delray Beach-based Kolter Urban and Jupiter-based Perko Development Partners are teaming up to develop Maison d'Or, a 19-story, "ultra boutique waterfront condominium" in West Palm Beach. Each of the 39 units will offer "a highly private residential experience and sweeping water views." The project at 3705 S. Flagler Drive is expected to break ground by year's end with a late 2028 target completion date. Prices start at $5.7 million. Flagler County is also getting Ritz-Carlton condos In Flagler County, BH Group and Orlando's Unicorp National Developments are teaming up to develop The Ritz-Carlton Residences, Hammock Dunes. The planned twin-tower 12-story luxury condo project will offer 128 "private residences" on 6.8 acres of oceanfront property at 197-201 Avenue De La Mer in Palm Coast's Hammock Dunes area. The target completion date is 2027 or 2028. Prices start at $3 million. Florida's west coast home to many high-end projects, too In downtown St. Petersburg, Clearwater-based Valor plans to soon break ground on the 29-story, 164-unit Roche Bobois St. Pete Tower. The project at 344 4th St. South is slated for completion in 2029. Its features include "more than 20,000 square feet of lifestyle amenities furnished with bespoke Roche Bobois pieces," according to Valor. Roche Bobois is a French designer and manufacturer of high-end furniture. Prices for condos start at $600,000. PMG and St. Petersburg-based Feldman Equities are teaming up to develop a luxury condo project called Waldorf Astoria Residences St. Petersburg. Touted as "the city's first luxury hotel-branded residence," the 50-story tower will feature 163 units offering "a truly refined haven through the Waldorf Astoria brand's relentless commitment to personalized service." Construction is scheduled for completion in 2030. Prices start at $2.9 million. In downtown Sarasota, Kolter Urban is developing the 20-story, 117-unit 1000 Boulevard of the Arts. Touting "private resort-style amenities," the waterfront project is expected to break ground this fall with a 2028 target completion date. Prices start at $1.4 million. Ritz Carlton Residences, Sarasota Bay is a 20-story, 78-unit development nearing completion by year's end at 555 Quay Commons in downtown Sarasota. According to developer Kolter Urban, the condos will feature "Ritz-Carlton service and extensive waterfront wellness and resort-style amenities." Prices start at $3.7 million. PMG is partnering with Sarasota-based MoneyShow to develop One Park Sarasota, an 18-story, 86-unit complex under construction in downtown Sarasota. The project touts "lavish amenities and breathtaking views of Sarasota Bay, the city skyline, and unobstructed views of The Bay Park." Completion is slated for 2027. Prices start at $2.7 million. In Naples, Kolter Urban and Aventura-based BH Group are partnering to develop the six-story, 12-unit Olana Naples Residences at 1121 Gulf Shore Blvd. in the Coquina Sands neighborhood. The project featuring "estate-style" condos is expected to break ground this fall with a 2028 target completion date. The half-floor villas don't come cheap. Prices start at $30 million. Kolter Urban is also the developer of 3300 Gulf Shore, an eight-story, 51-unit condo project going up in Naples. The complex will feature a private marina with 16 boat slips, resort-style pools, a zen wellness center and a dedicated concierge for "seamless, luxury coastal living." The project is on track to be completed in late 2027. Prices start at $3.7 million. Clayton Park is a journalist for the USA TODAY Network-Florida. He covers everything from insurance, utilities and home prices to groceries, gas and auto prices as the Florida consumer pocketbook reporter. If you have news tips, please send them to [email protected]. You can get all of Florida's best content directly in your inbox each weekday by signing up for the free newsletter, Florida TODAY, at https://news-journalonline.com/newsletters. Reporting by Clayton Park and Kairi Lowery, Daytona Beach News-Journal / The Daytona Beach News-Journal USA TODAY Network via Reuters Connect This story was originally published September 8, 2026 at 3:39 PM.
Mandarin Oriental Bangkok announces the appointment of Paul Jones as new General Manager. Posted On September 8, 2026 CPP-LUXURY Paul Jones began his career in Asia with the Mandarin Oriental in 2005 as Director of Operations at Mandarin Oriental, Bangkok. He was promoted to General Manager of Mandarin Oriental, Singapore in 2008, where he oversaw the success of several renovations, and then to Mandarin Oriental, Taipei upon its opening in 2012 In 2016, Paul joined Mandarin Oriental, Tokyo as General Manager. In 2016, Paul joined Mandarin Oriental, Tokyo as General Manager, where he led the team to new successes, including receiving numerous awards. Among them, being ranked in Conde Nast Traveller US and UK's "Gold List", winning the "Trip Advisor - Traveller's Choice Award 2020" for the best hotel in Japan, and obtaining the Forbes Travel Guide's five stars for the ninth consecutive year in 2023.
Mandarin Oriental invites guests to experience two cities in one trip. Sep 4, 2026 (C) Mandarin Oriental and Tradewind Aviation Mandarin Oriental, Boston and Mandarin Oriental, New York recently introduced the Harbour to Harbour experience, a curated, two-city journey showcasing the distinct character of two of America's most celebrated destinations. Through Oct. 15, the offer combines accommodations at either hotel with an exclusive 10 percent savings on private charter travel through Tradewind Aviation. "Harbour to Harbour reflects our commitment to creating distinctive experiences that extend beyond our hotels," said Marcel Thoma, general manager, Mandarin Oriental, New York, and area vice president, Operations. "Together with Tradewind Aviation, we've created a seamless way for guests to discover the unique character of both Boston and New York in a single journey." The experience highlights local experiences and recommendations curated by each property. A key aspect of the partnership is Mandarin Oriental's partnership with Tradewind Aviation, offering guests exclusive savings on private charter flights between Boston and New York. Recommended airports include Laurence G. Hanscom Field in Bedford, Massachusetts, and the Million Air private terminal at Westchester County Airport. Prior, guests enjoy dedicated private terminals, expedited boarding and personalized service while avoiding commercial travel to allow more time to experience each destination. Located in Boston's Back Bay, Mandarin Oriental, Boston provides convenient access to city experiences like the Freedom Trail and Boston Harbor. The residential-style accommodations are complemented by intuitive service, wellness offerings and dining at Ramsay's Kitchen. Overlooking Central Park from Columbus Circle, Mandarin Oriental, New York pairs breathtaking views with wellness and dining experiences. Harbour to Harbour includes a minimum one-night stay at either Mandarin Oriental, Boston or Mandarin Oriental, New York; a $100 dining credit at each participating hotel; and exclusive 10 percent savings on a private charter flight with Tradewind Aviation between the two cities. Rates begin at $7,300 and vary based on aircraft selection and passenger requirements. To reserve, contact [email protected] or [email protected]. Get insider information and deals in your inbox! Read this next. Sep 4, 2026 All reads on this topic. Introducing FX Excursions. FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world. #globility. Sep 2, 2026 Embarkation/Disembarkation: The journey to the expedition ship proves an adventure in itself, consisting of several bus rides and smaller boat trips before reaching Yacht La Pinta. The 48-passenger vessel treated Global Traveler USA like family from the get-go, inviting every passenger into the main room for a meet-and-greet before letting Global Traveler USA discover its cabins and unpack. Sponsored content. Exciting news ahead for TAP Air Portugal, as Portugal's flag carrier prepares for the launch of its brand-new Economy Prime cabin, offering customers more space, additional privacy and a superior travel experience. Flights boasting the new cabin take off June 1; booking for Economy Prime is now available across all TAP channels and travel agents. Sep 2, 2026 Costa del Sol regularly attracts throngs of sunseekers who've come to bask on the pebble-and sand-covered shoreline and soak up the vibes of an Andalusian summer. And with the recent partial solar eclipse and the promise of full totality sweeping across the area Aug. 2, 2027, the southern Spanish region is especially en vogue. That includes Marbella, the glitzy playground dotted with boutique hotels, exclusive coastal enclaves and elevated Mediterranean dining. But even when celestial bodies aren't putting on a show, one new property delivers a trifecta of beach, beauty and buzz, with a distinctly more relaxed take on the Marbella experience. Sep 2, 2026 On Aug. 26. PhilaPort and Norwegian Cruise Line Holdings celebrated the official opening of the new PhilaPort Cruise Terminal in Philadelphia. The opening establishes a permanent home for cruise operations in the city. Japan is a destination that rewards repeat visits because no two regions - or seasons - feel quite the same. One moment, you're wandering through centuries-old geisha districts in Kanazawa. The next, you're watching neon reflections dance across Tokyo streets long after midnight. Sep 2, 2026 The Federal Aviation Authority approved JetBlue's $58.5 million acquisition of 22 slots previously held by now-defunct Spirit Airlines at New York's LaGuardia Airport. In July, JetBlue won the purchase rights to the slots at a bankruptcy auction following Spirit Airlines' liquidation. Sep 2, 2026 Aug 31, 2026 It's time to start dreaming of your next trip. Here's some destination inspiration for you. Take a visual journey through Winnipeg, Canada, with Global Traveler USA. On Saturday, Feb.14, Devossion by Live Aqua celebrated its grand opening, marking a significant milestone for Grupo Posadas and the Live Aqua brand. This adults-only resort focuses on celebration, authentic Mexican experiences and elevated hospitality - perfectly situated in the heart of the Riviera Maya. Aug 29, 2026 Boston was founded in 1630, and even then, government and city leaders were creating urban projects and hosting guests from the colonies. Boston's early city projects focused primarily on establishing its colonial government, infrastructure and civic institutions rather than modern urban planning. In the decades to come, however, the "city on the hill" transformed from a small Puritan settlement into the political, cultural and economic hub of New England.
Mandarin Oriental KL unveils exclusive Limited-Edition Mooncake Gift Set celebrating Malaysian heritage, artistry & social impact. Following the launch of its exquisite 2026 Mooncake Collection, Mandarin Oriental, Kuala Lumpur introduces an exclusive Limited-Edition Mooncake Gift Set to this year's Mid-Autumn Festival, a meaningful collaboration that celebrates Malaysian culture, exceptional craftsmanship and community empowerment. Designed as a collector's keepsake, the bespoke gift set embodies the spirit of togetherness and thoughtful gifting synonymous with the Mid-Autumn Festival. Presented in a beautifully crafted two-tier hand-painted stainless-steel tiffin, the limited-edition set is created in partnership with Tiffin Jeiwa, a Malaysian social enterprise dedicated to empowering underserved women through artisanal craftsmanship workshops. The initiative supports women from low-income communities, persons with disabilities, single mothers and survivors of domestic violence by providing opportunities to develop skills and earn sustainable livelihoods. Each tiffin is meticulously hand-painted by these artisans, ensuring that every piece is unique while preserving the beauty of traditional craftsmanship. The brand reimagines Malaysia's iconic stainless-steel tiffin into an elegant collectible that celebrates local cultural artistry and creates lasting social impact. Inspired by the 2026 Mid-Autumn theme of Malaysian flora and fauna, each bespoke tiffin features a distinctive design highlighting the majestic hornbill, a symbol of family, community and harmony. Complementing the handcrafted tiffin is a specially curated TAS by Tom Abang Saufi Collection scarf, elegantly wrapped around the gift set to create a sophisticated presentation that honours Malaysian design and creativity. Carefully curated for gifting and sharing, the two-tier tiffin contains six mooncakes and two premium tea canisters, with each tier housing three mooncakes alongside one tea canister. The Limited-Edition Mooncake Gift Set features two carefully selected flavours from each of Mandarin Oriental, Kuala Lumpur's signature mooncake collections: Timeless Tradition, Snow Skin, and Artisanal Chocolate, offering a balanced journey through classic favourites and contemporary creations. Traditional baked mooncake enthusiasts will delight in two of the most popular flavours from the Timeless Tradition Collection: * Lotus Paste with Single Yolk - Silken lotus paste encasing a golden salted yolk, delivering a harmonious balance of sweetness and savoury richness. * Assorted Mixed Nuts - A premium blend of roasted nuts offering depth, texture, aroma and a wholesome bite. For those who enjoy delicate textures and refreshing flavours, the Snow Skin Collection includes: * Musang King Durian - Bold, rich and creamy durian wrapped in soft, tender snow skin. * Red Bean Paste with Bird's Nest & Rose - Red bean paste layered with bird's nest and rose, creating a light and aromatic flavour profile. Meanwhile, the Artisanal Chocolate Collection offers a modern interpretation of the traditional mooncake experience: * Pistachio Kataifi Chocolate - Pistachio cream layered with crisp kataifi and coated in smooth chocolate for an indulgent contrast of texture and richness. * Hazelnut & Fig Chocolate - Roasted hazelnuts and fig infused with silky chocolate, balancing nutty richness with natural sweetness. More than a festive gift, the Limited-Edition Mooncake Gift Set is designed to be treasured well beyond the season. By combining heritage craftsmanship, contemporary luxury and meaningful social impact, the collection reflects Mandarin Oriental, Kuala Lumpur's commitment to creating experiences that celebrate the essence of Malaysia while supporting local communities and artisans. Available in limited quantities, the Limited-Edition Mooncake Gift Set is priced at RM688, making it one of the most distinctive and meaningful offerings of this year's Mid-Autumn Festival collection. For convenience, the mooncakes are available for Online Purchase and at Mandarin Oriental Cake Shop, Ground Floor from 9am to 9pm. For enquiries or orders, please email [email protected] or contact +603-23308797.
Nixon low appointed as Executive Chef at Mandarin Oriental, Singapore. Posted September 1, 2026 In his new capacity as Executive Chef at Mandarin Oriental, Singapore, Nixon will spearhead the hotel's culinary direction, overseeing its operations and development