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Owensboro Health

Nonprofit integrated health system delivering care.

Patient Registration Representative - Occupational Medicine

Clinical Support & Patient AdministrationUpdated on Nov 3
Full-timeOwensboro, KY, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of 2 years of relevant experience is required.
  • A Basic Life Support Healthcare Provider certification is required within 90 days of employment.
  • The role requires critical-thinking skills and decisive judgment.
  • The role requires the ability to work under minimal supervision and take appropriate action in a stressful environment.
  • The role requires interpersonal, organizational, and problem-solving skills.
  • The role requires in-depth knowledge of specialized concepts, practices, and procedures in the area of specialization.
  • The role requires using specialized knowledge and business needs to recommend appropriate action.
  • A high school diploma, General Equivalency Diploma, or higher is preferred.

Responsibilities

  • Register patients accessing services, emphasizing patient access and satisfaction, accurate insurance and demographic verification, and point-of-service collection while maintaining confidentiality, professionalism, and ethics.
  • Visit patient rooms as needed to gather insurance and financial information.
  • Confirm eligibility and verify insurance benefits and coverage presented by patients.
  • Obtain all necessary demographic and billing information and enter it accurately and promptly in the computer system.
  • Obtain and document required pre-certification for outpatient testing ordered by the physician's office.
  • Schedule appointment times using computerized scheduling programs as needed.
  • Explain service-related financial responsibilities, payment options, and collection procedures to patients or responsible parties.
  • Counsel patients about insurance benefits and recommend alternative payment sources or financial assistance when appropriate.
  • Accept payments and co-payments.
  • Escort patients to and from the department, using stretchers or wheelchairs as needed.
  • Communicate with insurance companies, external agencies, patients, physicians, and team members.
  • Communicate with referring facilities about patient transfers and coordinate hospital-wide bed-control functions with nursing to support patient placement.
  • Perform bed-control duties as needed, including reviewing unit census with the Environmental Services Supervisor and House Supervisor, monitoring assigned bed tabs to place rooms within designated time frames, and maintaining the bed-control log with assignment and placement issues, including for Do Not Announce patients.
  • Take reservations from physicians and office staff and maintain a log of scheduled and unscheduled patients requiring bed placement.
  • Answer internal and external calls, handle patient-information requests in accordance with regulatory requirements and facility policies, and schedule outpatient appointments and testing as appropriate.
  • Serve as a lead registrar on shift or as a super user for an admitting area as needed.
  • Mentor new team members as needed.
  • Assist with special projects and lead department committees focused on process improvement and accountability as needed.
  • Troubleshoot system errors and report issues or route them to System Administrators as needed.
  • Support the organization's mission, vision, core commitments, and business interests; comply with organizational policies and procedures and conduct work consistently with a culture of compliance, safety, and high reliability.
  • Perform other related duties consistent with the position's general nature and level of work, as assigned.

About the Company

Owensboro Health

Nonprofit integrated health system delivering care.

Owensboro Health is a nonprofit, integrated healthcare system serving an 18-county region in Western Kentucky and Southern Indiana. It operates three hospitals and a medical group with nearly 350 providers across 30 locations, delivering primary, urgent, and more than 40 specialty services through an integrated care network that includes inpatient, outpatient, and telemedicine options. The system differentiates itself by its nonprofit focus on community health, broad access across a large geographic area, physician recruitment, and investments in technology and partnerships such as a Family Medicine Residency with the University of Louisville. Its goal is to improve overall community health by providing comprehensive, accessible, high-quality care.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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