Full-Time
Support Specialist I
Payments
Confirmed live in the last 24 hours
Modernizing Medicine
1,001-5,000 employees
Provides specialty-specific Electronic Health Records systems
Entry, Junior
Remote in USA
- Bachelor degree preferred
- Demonstrated ability to create an exceptional client experience
- 1+ years of Merchant CC processing support experience preferred
- Knowledge of payment terminal troubleshooting preferred – preferably Verifone terminals
- Basic knowledge of Windows and/or Apple platforms: Mac, iPad, iPhone/iPad iOS
- Knowledge of the healthcare industry and medical terminology is preferred
- Two-year experience providing software application support preferred
- Strong analytical and troubleshooting skills
- Technically savvy with an ability to easily learn new software
- High motivation and attention to detail
- Possess a real passion for innovative solutions within Healthcare IT
- Professional verbal and written communication skills are required
- Deliver an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem-solving techniques, educating clients and following issues through to their successful resolution
- Provide consistent, professional, and high-quality client support to our client base through all available Support channels
- Follows established procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams and departments to help solve issues
- Replicate and document issues for further escalation
- Escalates cases to T2/3 teams as appropriate
- Covers a rotating late shift based on team size and need
Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes for healthcare providers.
Company Stage
N/A
Total Funding
$360.6M
Headquarters
Boca Raton, Florida
Founded
2010
6 month growth
↑ 4%1 year growth
↑ 9%2 year growth
↑ 37%
Simplify's Take
What believers are saying
- Modernizing Medicine's consistent top rankings in G2 and Black Book Research reports highlight its strong market position and customer satisfaction.
- Collaborations with industry leaders like Medtronic and Brevium enhance the functionality and appeal of their EHR systems.
- The appointment of a Chief Information Security Officer underscores the company's commitment to data security, a critical factor in healthcare technology.
What critics are saying
- The highly competitive healthcare technology market requires continuous innovation to maintain a leading position.
- Integration of AI and new technologies may face resistance from traditional healthcare providers, potentially slowing adoption.
What makes Modernizing Medicine unique
- Modernizing Medicine offers specialty-specific EHR systems, unlike many competitors who provide more generalized solutions.
- Their EHR systems, EMA and gGastro, are designed to learn and adapt to specific user practices, enhancing workflow efficiency.
- The company has a strong focus on integrating AI to reduce administrative burdens, setting it apart in the healthcare technology market.
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