Automotive Service Advisor

Description

Toyota of Hemet is expanding our rapidly growing service department and is seeking an experienced, customer-focused Automotive Service Advisor to join our team.

As one of Southern California's fastest-growing Toyota dealerships, we provide outstanding career opportunities, a high-volume service department, ongoing Toyota factory training, and the opportunity to earn an excellent income while delivering an exceptional customer experience.

If you are an experienced Service Advisor, Service Writer, Automotive Service Consultant, or Automotive Customer Service Professional who enjoys building customer relationships and helping vehicle owners protect their investment, we invite you to apply.

At Toyota of Hemet, we believe our employees are our greatest asset. We are committed to creating a positive work environment where professionalism, teamwork, integrity, and customer satisfaction drive everything we do.

What You'll Do

As an Automotive Service Advisor, you will:

Welcome customers promptly and professionally.

Listen carefully to customer concerns and accurately document repair requests.

Prepare repair orders using dealership management software.

Recommend manufacturer-recommended maintenance and repair services based on vehicle needs.

Communicate repair recommendations clearly and honestly.

Coordinate repairs with Toyota-certified technicians.

Monitor repair progress and proactively update customers throughout the service visit.

Review completed repairs and invoices with customers before delivery.

Promote preventative maintenance to help customers maximize vehicle safety, reliability, and longevity.

Build long-term customer relationships that encourage repeat business and referrals.

Achieve individual and department goals for customer satisfaction (CSI), sales, productivity, and repair order performance.

Maintain accurate documentation while following Toyota, dealership, BAR, and manufacturer guidelines.

Deliver an exceptional ownership experience on every customer visit.

Requirements

Required Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, or Automotive Service Consultant preferred. 
• Outstanding customer service and communication skills. 
• Strong sales, relationship-building, and problem-solving abilities. 
• Excellent organizational and time management skills. 
• Ability to multitask in a fast-paced dealership environment. 
• Professional appearance and positive attitude. 
• Computer proficiency and ability to learn dealership software systems. 
• Valid California driver's license with an acceptable driving record. 

Preferred Qualifications

• Toyota dealership experience. 
• Experience using DealerBuilt, Reynolds & Reynolds, CDK, Tekion, Dealertrack, or similar dealership management systems. 
• Knowledge of Toyota maintenance schedules and manufacturer recommendations. 
• ASE Service Consultant Certification is a plus. 
• Bilingual English/Spanish is a plus. 

Skills for Success

Successful candidates demonstrate:

• Exceptional customer service 
• Strong communication and listening skills 
• Automotive sales aptitude 
• Attention to detail 
• Professionalism 
• Integrity 
• Teamwork 
• Accountability 
• Ability to thrive in a fast-paced, high-volume service department