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Canon Business Process Services

Managed workplace and document services

Floor Ambassador 2

Full-TimeDeadline 10/9/27
No salary listed
Junior
New York, NY, USA
In Person
Administrative & Executive AssistanceAdministrative Support

About the job

Requirements
  • High school diploma or equivalent.
  • At least 2 years of experience working in a mailroom and/or professional office environment.
  • Prior hospitality experience, such as managing office inventory, conference room setup, or event assistance.
  • Ability to provide a high level of customer service to clients and customers.
  • Strong attention to detail and initiative to fulfill business needs to expectation.
  • Thorough knowledge of metering, weighing, logging, and other shipping procedures.
  • Proficient computer skills, including Microsoft Office.
  • Ability to perform complex functions using equipment and systems such as fax machines, scanners, meters, stamps, and tracking systems.
  • Professional attitude and appearance.
  • Ability to perform regular twisting, turning, squatting, bending, reaching, and lifting, and prolonged periods of sitting, standing, or walking.
  • Ability to lift and carry up to 20 pounds regularly, move more than 50 pounds using a mail cart, and occasionally lift up to 50 pounds.
  • Ability to occasionally climb stairs.
  • Ability to work overtime.
Responsibilities
  • Maintain an extensive floor presence and act as the point of contact for clients, guests, and vendors, providing hospitality and customer service and greeting visitors professionally and courteously.
  • Provide an integrated VIP workplace experience combining guest services and office services for legal and business professionals.
  • Ensure floor occupants have what they need; report issues to facilities, maintenance, security, information technology, or other appropriate operations teams and follow up until addressed.
  • Ensure legal and business professionals have appropriate space, connectivity, and supplies.
  • Ensure systems such as printer networks, heating, cooling, and lighting work effectively.
  • Manage service requests, including imaging, car service, mailing, and printing, and follow through to completion.
  • Greet visitors and provide office-services and general-office information, including printing locations and office maps.
  • Anticipate needs and proactively identify opportunities to improve the end-user experience.
  • Use Canon devices, office-center tools, workstations, and applications to complete service requests.
  • Use advanced print-property features in Adobe Acrobat, Excel, Outlook, and Microsoft Word, including hole punching and collating documents.
  • Complete jobs according to individual preferences and regularly share and update those preferences for continuity.
  • Answer emails and phone calls professionally and with appropriate etiquette.
  • Use PS Ship in Outlook to create domestic and international FedEx labels, and create hyperlinks to share tracking numbers and relevant information.
  • Create white shipping labels and envelopes of various sizes, placing sender and return addresses properly.
  • Manage time by responding to emails promptly and completing tasks within appropriate timeframes based on workload.
  • Bind, laminate, or cut documents using the methods available at the office service center.
  • Manage supplies for the assigned floor by monitoring usage, restocking needs, specialty supplies, and recipients.
  • Resolve minor hardware issues, including paper jams and cleaning.
  • Enter requests and completed tasks in accountability software.
  • Support the assigned floor with events and special projects by advising on preparation best practices, request routing during events, and needed supplies.
  • Track accountability for service requests using office tools, and manage competing demands by prioritizing or delegating to available team members.
  • Resolve challenges resourcefully, propose solutions, seek assistance when needed, anticipate problems, and course-correct.
  • Notice and correct errors, acknowledge mistakes, and apply lessons learned.
  • Plan alternative ways to complete work while maintaining quality.
  • Build professional relationships and seek opportunities to provide service that meets clients’ needs.
  • Support customer satisfaction by understanding expectations, identifying and resolving problems proactively, building relationships, and working with facilities, catering, and other vendors as needed.
  • Receive, sort, and deliver incoming mail and packages to assigned floors within established timeframes.
  • Log incoming and outgoing mail items as required and review them for accuracy and completeness.
  • Organize and distribute supplies to client employees according to job requests, and verify and log orders upon delivery.
  • Monitor supply inventory, stock paper and toner, and keep Floor Ambassador offices and copy areas neat and organized.
  • Handle items for distribution to client employees, affiliates, dealers, or other recipients.
  • Estimate runtimes for small- to medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
  • Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
  • Prepare weekly production and volume reports to measure productivity and prepare billing charges.
  • Provide administrative services such as inserting, copying, photocopying, and faxing.
  • Set up and maintain offices for visiting attorneys.
  • Learn new features and functions of copying machines, fax machines, scanning equipment, and shipping equipment as introduced at the site.
  • Train client end users on new features and functions of copying machines, fax machines, scanning equipment, and shipping equipment as introduced at the site.
Desired Qualifications
  • Print, copy, and binding experience is a plus.

About the company

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Canon Business Process Services

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Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.

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