Property Damage Manager - Property Damage Operations, Claims Management & Insurance Recovery

Property Damage Manager

Property Damage Operations, Claims Management & Insurance Recovery

📍 Guadalajara, Jalisco, México
📍 Tijuana, Baja California, México
🏢 On-Site

Help Build the Property Damage Operations Behind the Mission

At FLF, helping clients recover after an accident means advocating for every aspect of their loss—including property damage.

As our organization continues to grow, we rely on experienced professionals who can oversee complex property damage claims, optimize operational workflows, and ensure every client receives fair and timely compensation.

We are seeking an experienced Property Damage Manager to lead our Property Damage department by managing investigations, negotiations, financial recovery, and cross-functional operations that support successful case outcomes.

If you're passionate about property damage claims, insurance negotiations, operational leadership, and client advocacy, we'd love to hear from you.

Why This Role Matters

As our Property Damage Manager, you will oversee the firm's Property Damage operations, ensuring every claim is investigated thoroughly, documented accurately, negotiated effectively, and resolved efficiently.

You'll collaborate closely with attorneys, clients, insurance carriers, contractors, repair facilities, and internal teams to maximize recoveries while maintaining operational excellence and an exceptional client experience.

Your work will directly influence claim resolution timelines, financial recovery, department performance, client satisfaction, and the firm's continued growth.

Compensation & Benefits

• USD salary compensation paid twice a month
• Performance-based bonus opportunities
• Career growth within a rapidly expanding organization
• Ongoing professional development and leadership training
• Exposure to executive leadership and strategic operational initiatives
• Collaborative and results-driven work environment
• Modern offices located in Guadalajara's premier financial district and Tijuana

What You'll Do

Property Damage Claims Management

• Lead and oversee property damage claims from intake through final resolution.
• Ensure timely handling of claims while maintaining exceptional service standards.
• Monitor claim progress and proactively remove obstacles that delay case resolution.
• Establish best practices that improve claim handling efficiency and consistency.

Claims Investigation & Damage Assessment

• Oversee investigations involving vehicle, residential, commercial, and other property damage claims.
• Evaluate the cause, extent, and financial impact of damages using documentation, inspections, repair estimates, and supporting evidence.
• Review liability assessments and claim documentation to ensure accuracy and completeness.
• Identify inconsistencies, fraud indicators, or potential claim risks requiring further investigation.

Negotiation & Insurance Recovery

• Lead negotiations with insurance adjusters, carriers, repair facilities, contractors, and third-party vendors.
• Negotiate repair costs, settlement values, total loss determinations, and claim resolutions.
• Advocate for clients by maximizing property damage recoveries while ensuring timely settlements.
• Resolve escalated or complex claims through strategic negotiation and policy interpretation.

Vendor & Stakeholder Management

• Build and maintain strong relationships with insurance carriers, contractors, repair shops, engineers, appraisers, and other external partners.
• Evaluate vendor performance to ensure quality, responsiveness, and cost-effectiveness.
• Coordinate closely with attorneys, case managers, and legal support teams to strengthen overall case outcomes.
• Serve as the primary operational liaison for all property damage-related matters.

Compliance, Reporting & Operational Performance

• Ensure compliance with company policies, insurance regulations, and industry best practices.
• Prepare investigation reports, claim summaries, performance dashboards, and operational updates for leadership.
• Monitor departmental KPIs including cycle times, recoveries, claim aging, and productivity.
• Maintain accurate documentation and reporting within claims management and case management systems.

Leadership & Process Improvement

• Lead, mentor, and support Property Damage team members while fostering accountability and continuous improvement.
• Develop standardized workflows, procedures, and performance metrics that improve operational efficiency.
• Identify process improvement opportunities that reduce claim cycle times and enhance client satisfaction.
• Support strategic initiatives that strengthen the firm's Property Damage department and long-term growth.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business Administration, Risk Management, Insurance, Criminal Justice, Finance, or a related field preferred.
• Minimum 5 years of experience managing property damage claims, insurance operations, investigations, or risk management.
• Previous leadership or supervisory experience within a property damage or claims environment.
• Strong knowledge of property insurance policies, liability assessment, claims handling procedures, and insurance negotiations.
• Experience coordinating with attorneys, insurance carriers, contractors, repair facilities, and external stakeholders.
• Excellent analytical, negotiation, conflict resolution, and decision-making skills.
• Strong written and verbal communication skills with professional proficiency in English.
• Proficiency with Microsoft Office and claims management or legal case management systems.

Preferred Qualifications

• Experience within a Personal Injury Law Firm or insurance carrier.
• Experience managing automotive property damage claims and total loss evaluations.
• Familiarity with Filevine, CCC ONE, Mitchell, Audatex, or similar claims management platforms.
• Experience leading operational teams and implementing process improvements.
• Professional certifications in Claims Management, Insurance, Risk Management, or Leadership.

The Type of Person Who Thrives Here

Our most successful team members are:

• Strategic leaders who enjoy building efficient operations
• Skilled negotiators who confidently advocate for clients
• Analytical professionals who make sound, data-driven decisions
• Highly organized leaders who excel at managing multiple priorities
• Collaborative partners who build strong relationships across teams
• Accountable professionals committed to operational excellence
• Continuous learners who embrace innovation and process improvement

Why Join FLF?

At FLF, property damage is more than resolving vehicle repairs—it's a critical part of helping clients recover after life-changing accidents.

You'll collaborate with experienced attorneys, insurance professionals, and executive leadership while helping build a department that delivers exceptional service and outstanding financial results.

As we continue investing in technology, operational excellence, and organizational growth, you'll play a key role in shaping the future of our Property Damage operations.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, investigations, negotiations, and claims management who work together to deliver exceptional results. We believe that when great people, operational excellence, and client-focused advocacy come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about leading a high-performing Property Damage department, negotiating successful claim resolutions, and helping clients recover after life-changing events, we'd love to hear from you.

Please submit your resume along with a brief summary of a complex property damage claim, operational improvement initiative, or leadership project you managed, including the measurable impact your work had on claim outcomes, operational efficiency, or client satisfaction.