Full-Time
Jagger
1-10 employees
Enterprise procurement and supplier collaboration solutions
Compensation Overview
$60k/yr
Entry, Junior
Newmarket, ON, Canada
Hybrid role requiring 3 days in-office presence per week; must live within commuting distance from Newmarket, ON.
Get referrals →
You have ways to get a Jagger referral from your network.
Applications through a referral are 3x more likely to get an interview!
Upload your resume to see how it matches 10 keywords from the job description.
PDF, DOC, DOCX, up to 4 MB
- High school diploma or equivalent; Bachelor's degree preferred.
- 1+ years of experience in a customer support role, preferably in a software or technology environment.
- Strong technical aptitude with the ability to quickly learn and understand complex software applications.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Problem-solving mindset with a proactive approach to resolving customer issues.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
- Experience with support ticketing systems and customer relationship management (CRM) software.
- Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule.
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Troubleshoot and resolve customer issues related to their workforce management software, escalating more complex issues to higher-level support or technical teams as needed.
- Guide customers through product features and functionalities, providing training and support to ensure they can effectively use the platform.
- Document customer interactions and issues in their support ticketing system, ensuring accurate and detailed records.
- Collaborate with internal teams (Product Development, Sales/Account Management, etc.) to address customer concerns and provide feedback for continuous improvement.
- Identify and report potential software bugs or usability issues, working with the product team to implement fixes or enhancements.
- Contribute to the development and maintenance of support documentation, FAQs, and knowledge base articles.
- Participate in team meetings, training sessions, and ongoing learning opportunities to enhance your skills and knowledge.
JAGGAER specializes in enterprise procurement and supplier collaboration, helping organizations streamline and automate their complex purchasing processes. Their main product, JAGGAER One, is an AI-powered platform that offers tailored solutions for managing both direct and indirect procurement needs. This platform allows businesses to efficiently oversee their supplier relationships and procurement activities, ensuring a resilient and accountable supply chain. What sets JAGGAER apart from its competitors is its extensive experience of 30 years in the industry and its focus on enhancing human decision-making through intelligent solutions. The company's goal is to assist customers in creating value and transforming their operations, ultimately guiding them towards a more automated and efficient commerce experience.
Company Size
1-10
Company Stage
Seed
Total Funding
$103.2M
Headquarters
Santa Monica, California
Founded
1995
Simplify's Take
What believers are saying
- AI-driven procurement solutions enhance efficiency and decision-making for Jaggaer.
- Blockchain technology integration offers secure and transparent transactions for Jaggaer.
- Remote work trends increase demand for Jaggaer's cloud-based procurement solutions.
What critics are saying
- Emerging competitors with AI-driven solutions threaten Jaggaer's market share.
- Customer demand for advanced analytics may outpace Jaggaer's current offerings.
- Data privacy concerns could lead to regulatory scrutiny for Jaggaer.
What makes Jagger unique
- Jaggaer offers a comprehensive suite of procurement automation solutions.
- The company provides specialized solutions for life sciences procurement operations.
- Jaggaer's Spend Analytics solution enhances spend management with real-time data insights.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Holidays
Employee Assistance Program