Full-Time
Customer Support Representative
Healthtech
Posted on 8/12/2024
Jagger
1-10 employees
AI-driven procurement software for enterprises
Compensation Overview
$60kAnnually
Entry, Junior
Newmarket, ON, Canada
Hybrid role requiring 3 days in-office presence per week; must live within commuting distance from Newmarket, ON.
- High school diploma or equivalent; Bachelor's degree preferred.
- 1+ years of experience in a customer support role, preferably in a software or technology environment.
- Strong technical aptitude with the ability to quickly learn and understand complex software applications.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Problem-solving mindset with a proactive approach to resolving customer issues.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
- Experience with support ticketing systems and customer relationship management (CRM) software.
- Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule.
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Troubleshoot and resolve customer issues related to their workforce management software, escalating more complex issues to higher-level support or technical teams as needed.
- Guide customers through product features and functionalities, providing training and support to ensure they can effectively use the platform.
- Document customer interactions and issues in their support ticketing system, ensuring accurate and detailed records.
- Collaborate with internal teams (Product Development, Sales/Account Management, etc.) to address customer concerns and provide feedback for continuous improvement.
- Identify and report potential software bugs or usability issues, working with the product team to implement fixes or enhancements.
- Contribute to the development and maintenance of support documentation, FAQs, and knowledge base articles.
- Participate in team meetings, training sessions, and ongoing learning opportunities to enhance your skills and knowledge.
Specializing in AI and machine learning-based procurement software, JAGGAER ONE streamlines B2B commerce by enabling autonomous execution of repetitive tasks and providing smart-match recommendations for enterprise buyers and suppliers. A career at this company offers exposure to cutting-edge technology in a field that prioritizes efficiency and accuracy in enterprise procurement solutions. The company's focus on leveraging advanced technology to improve procurement processes marks it as a leader in the B2B commerce industry.
Company Stage
Seed
Total Funding
$103.2M
Headquarters
Santa Monica, California
Founded
1995
Simplify's Take
What believers are saying
- AI-driven procurement solutions enhance efficiency and decision-making for Jaggaer.
- Blockchain technology integration offers secure and transparent transactions for Jaggaer.
- Remote work trends increase demand for Jaggaer's cloud-based procurement solutions.
What critics are saying
- Emerging competitors with AI-driven solutions threaten Jaggaer's market share.
- Customer demand for advanced analytics may outpace Jaggaer's current offerings.
- Data privacy concerns could lead to regulatory scrutiny for Jaggaer.
What makes Jagger unique
- Jaggaer offers a comprehensive suite of procurement automation solutions.
- The company provides specialized solutions for life sciences procurement operations.
- Jaggaer's Spend Analytics solution enhances spend management with real-time data insights.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Holidays
Employee Assistance Program