Full-Time
Customer Support Representative
Healthtech
Confirmed live in the last 24 hours
Jagger
1,001-5,000 employees
AI-driven procurement software for enterprises
Compensation Overview
$60kAnnually
Entry, Junior
Newmarket, ON, Canada
- High school diploma or equivalent; Bachelor's degree preferred.
- 1+ years of experience in a customer support role, preferably in a software or technology environment.
- Strong technical aptitude with the ability to quickly learn and understand complex software applications.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Problem-solving mindset with a proactive approach to resolving customer issues.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
- Experience with support ticketing systems and customer relationship management (CRM) software.
- Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule.
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Troubleshoot and resolve customer issues related to their workforce management software, escalating more complex issues to higher-level support or technical teams as needed.
- Guide customers through product features and functionalities, providing training and support to ensure they can effectively use the platform.
- Document customer interactions and issues in their support ticketing system, ensuring accurate and detailed records.
- Collaborate with internal teams (Product Development, Sales/Account Management, etc.) to address customer concerns and provide feedback for continuous improvement.
- Identify and report potential software bugs or usability issues, working with the product team to implement fixes or enhancements.
- Contribute to the development and maintenance of support documentation, FAQs, and knowledge base articles.
- Participate in team meetings, training sessions, and ongoing learning opportunities to enhance your skills and knowledge.
Specializing in AI and machine learning-based procurement software, JAGGAER ONE streamlines B2B commerce by enabling autonomous execution of repetitive tasks and providing smart-match recommendations for enterprise buyers and suppliers. A career at this company offers exposure to cutting-edge technology in a field that prioritizes efficiency and accuracy in enterprise procurement solutions. The company's focus on leveraging advanced technology to improve procurement processes marks it as a leader in the B2B commerce industry.
Company Stage
Series E
Total Funding
$103.2M
Headquarters
Morrisville, North Carolina
Founded
1995
Simplify's Take
What believers are saying
- JAGGAER's partnerships with industry leaders like Chemwatch and Prewave provide employees with opportunities to work on cutting-edge projects.
- The company's expansion in regions like APAC and its collaboration with major clients like London Luton Airport highlight its growth and stability.
- Leadership appointments, such as the new Chief Customer Officer and Chief Marketing Officer, indicate a strong focus on customer satisfaction and market presence.
What critics are saying
- The competitive landscape in procurement and spend management is intense, requiring continuous innovation to maintain leadership.
- Frequent leadership changes could lead to strategic shifts that may cause uncertainty among employees.
What makes Jagger unique
- JAGGAER's focus on Autonomous Commerce sets it apart from traditional procurement and spend management solutions.
- Their extensive partnership network, including BearingPoint, Trustpair, and Prewave, enhances their service offerings and market reach.
- Recognition in the Gartner Hype Cycle for Artificial Intelligence underscores their leadership in integrating AI into procurement processes.