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Full-Time

Customer Support Representative

Healthtech

Confirmed live in the last 24 hours

Jagger

Jagger

1,001-5,000 employees

AI-driven procurement software for enterprises

Data & Analytics
Consulting
Hardware
Fintech
AI & Machine Learning

Compensation Overview

$60kAnnually

+ Benefits

Entry, Junior

Newmarket, ON, Canada

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Management
Requirements
  • High school diploma or equivalent; Bachelor's degree preferred.
  • 1+ years of experience in a customer support role, preferably in a software or technology environment.
  • Strong technical aptitude with the ability to quickly learn and understand complex software applications.
  • Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
  • Problem-solving mindset with a proactive approach to resolving customer issues.
  • Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
  • Experience with support ticketing systems and customer relationship management (CRM) software.
  • Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule.
Responsibilities
  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Troubleshoot and resolve customer issues related to their workforce management software, escalating more complex issues to higher-level support or technical teams as needed.
  • Guide customers through product features and functionalities, providing training and support to ensure they can effectively use the platform.
  • Document customer interactions and issues in their support ticketing system, ensuring accurate and detailed records.
  • Collaborate with internal teams (Product Development, Sales/Account Management, etc.) to address customer concerns and provide feedback for continuous improvement.
  • Identify and report potential software bugs or usability issues, working with the product team to implement fixes or enhancements.
  • Contribute to the development and maintenance of support documentation, FAQs, and knowledge base articles.
  • Participate in team meetings, training sessions, and ongoing learning opportunities to enhance your skills and knowledge.

Specializing in AI and machine learning-based procurement software, JAGGAER ONE streamlines B2B commerce by enabling autonomous execution of repetitive tasks and providing smart-match recommendations for enterprise buyers and suppliers. A career at this company offers exposure to cutting-edge technology in a field that prioritizes efficiency and accuracy in enterprise procurement solutions. The company's focus on leveraging advanced technology to improve procurement processes marks it as a leader in the B2B commerce industry.

Company Stage

Series E

Total Funding

$103.2M

Headquarters

Morrisville, North Carolina

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • JAGGAER's partnerships with industry leaders like Chemwatch and Prewave provide employees with opportunities to work on cutting-edge projects.
  • The company's expansion in regions like APAC and its collaboration with major clients like London Luton Airport highlight its growth and stability.
  • Leadership appointments, such as the new Chief Customer Officer and Chief Marketing Officer, indicate a strong focus on customer satisfaction and market presence.

What critics are saying

  • The competitive landscape in procurement and spend management is intense, requiring continuous innovation to maintain leadership.
  • Frequent leadership changes could lead to strategic shifts that may cause uncertainty among employees.

What makes Jagger unique

  • JAGGAER's focus on Autonomous Commerce sets it apart from traditional procurement and spend management solutions.
  • Their extensive partnership network, including BearingPoint, Trustpair, and Prewave, enhances their service offerings and market reach.
  • Recognition in the Gartner Hype Cycle for Artificial Intelligence underscores their leadership in integrating AI into procurement processes.