Teleperformance

Outsourced customer experience management services

Onboarding Analyst

Financial Crime & AMLPosted on Nov 5

Full-timePetaling Jaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 2 years of work experience in onboarding, customer success, or a similar role, preferably in a reputable international SaaS company or startup.
Strong spoken and written communication skills in Mandarin and English with internal and external stakeholders.
Willingness to work rotating shifts, including weekends.

Responsibilities

Onboard customers from sign-up through their first transaction by guiding them through sign-up, account verification and setup, explaining how Aspire works, and pitching how it can add value to their business.
Make the onboarding experience delightful and make each customer touchpoint a great moment.
Own early-lifecycle engagement metrics for startup customers, including conversion, engagement, and customer NPS.
Ensure client records comply with Anti-Money Laundering (AML) and Know Your Client (KYC) regulatory standards in a timely manner.
Review collected and verified data to ensure KYC records are accurate and complete.
Perform enhanced due diligence on sensitive clients.

Overview

The Onboarding Analyst will be responsible for onboarding new clients, making them ready to use the platform, and supporting them during their first weeks as a user.

Qualifications

Job Requirements:

Min 2 years of work experience in onboarding, customer success, or a similar role, preferably in a reputable and international SaaS company or startup.
Strong communication skills in Mandarin and English - You can communicate very well on the phone and in writing, with internal and external stakeholders.
Willing to work on rotating shifts (including weekends)

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

● Onboard customers from the moment they sign-up until their first transaction. Help them gothrough sign up, account verification, account setup, explain how Aspire works, and pitch how itcan add value to their business.● Make their onboarding experience delightful and make each touchpoint with Aspire a greatmoment for them● Own the early-lifecycle engagement metrics for startup customers: conversion, engagement,customer NPS, etc.● Be responsible for ensuring all client records are compliant with Anti-Money Laundering (AML)and Know Your Client (KYC) regulatory standards in a timely fashion● Review the collection and verification of data performed to ensure all KYC records are accurateand complete● Perform enhanced due diligence on sensitive clients

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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