Retention Data Analyst

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

• Build dashboards and analyze customer behaviour in response to different email marketing initiatives;

• Design, build, and own the data models that power retention reporting and analysis, keeping them accurate, documented, and scalable.

• Measure the results of promotions, pricing, value creation, and engagement initiatives, and turn them into clear recommendations.

• Design and evaluate retention experiments together with the Retention team.

• Define and track the team’s KPIs through automated reports and dashboards.

• Run ad-hoc analyses when the team needs answers fast.

Core Requirements

• 2+ years of experience in data, marketing, or product analytics.

• Strong SQL skill (Google BigQuery as an advantage)

• Hands-on experience with a dashboarding tool (e.g. Looker, Power BI, Tableau).

• Solid grasp of statistics and the ability to spot patterns in complex data.

• Ability to explain findings clearly to non-technical colleagues.

What We Offer

• Sharpen your edge: training, mentorship, and room to grow — always.

• Take the time you need: extra vacation days, sick days, and time off when life calls.

• Get premium healthcare: private health insurance in Lithuania and Poland — fully covered.

• Protect your peace: enjoy free subscriptions to Calm, Headspace, and Mindletic, and our own resilience and mindfulness trainings.

• Own your fitness: in-house gyms, sport cards, online workouts, and personal guidance — on us.

• Pack your bags for workation: experience our company-wide trip abroad to the fullest.

• Work from anywhere: work from wherever keeps you in the zone.

• Celebrate your milestones: birthdays, weddings, and new family members — all deserve a gift.

• Parent with ease: children’s summer camps and flexibility around the schedule — because parenting never pauses.

• Join the party: team building and company events people talk about for months.

• Unlock Cyber City: coffee bar, open gyms, kids’ room, music room, massage chairs — our Vilnius HQ is yours to enjoy.

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes.

We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance.

By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter.

If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at [email protected]. Should you prefer to opt out of the automated evaluation, please submit your application directly to [email protected].