Patient Support Coordinator



The Patient Support Coordinator is the point of initial contact for our organization. The specifics of the role include (but are not limited to) answering the phone, managing patient queries, navigating patients, and scheduling appointments for patients all of which are approached with the requisite phone etiquette. Accuracy and attention to detail are critical and this position requires reviewing and monitoring the quality of data.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

• M-F 8-5

Key Essential Functions and Accountabilities of the Job

• Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.

• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.

• Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.

• Raises concerns in an appropriate manner and according to policy.

• Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.

• Responsible for coordination of benefits when more than one insurance carrier is used.

• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.

• Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.

• Trained to assist multiple locations within the consortium.

• Takes messages that are clear and concise.

• Demonstrates exceptional phone etiquette.

• Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.

• Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.

• Schedule appointments for patients calling from multiple locations in Southeast Alaska.

• Other duties as assigned by the supervisor.

Additional Details:

Education, Certifications, and Licenses Required

• High School Diploma or equivalent - preferred.

Experience Required

• 1 year of office experience or customer service experience - required. 

• 1 year call center or medical office experience - preferred.

Knowledge of

• Customer service

• General office functions, office equipment, and computer applications 

Skills in

• Working independently  

• Excellent interpersonal, verbal, and written communication  

Ability to

• Prioritize work and multi-task in a fast-paced office setting with many interruptions. 

• Devise effective motivational techniques to improve the performance of their teammates. 

• Self-start and willingness to learn.  

• Read and comprehend complex instructions, correspondence, and memos. 

• Demonstrate time-management, organizational, and customer service skills. 

• Work flexible hours with limited unplanned absences.

• Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation. 

• Ability to work in high stress environment

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!