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Valsoft

Acquires, grows vertical market software companies

Customer Success Manager - Dutch

Account ManagementPosted on Nov 10
Full-timeBoskoop, Netherlands

About the Job

Requirements

  • Can describe a customer portfolio using metrics such as account count, renewal rate, average contract value, and complexity, and distinguish personal contributions from the team's contributions.
  • Has improved a concrete metric and can provide before-and-after figures, such as time to first value, activation, usage depth, or customer retention.
  • Can explain how a churn risk was identified, what was escalated internally, and what changed as a result.
  • Can independently read and analyze product usage data without an analyst.
  • Has influenced product, development, or consultancy without authority over those teams, and can provide a concrete example.
  • Has maintained a regular contact cadence across a large portfolio and can explain how priorities were set.
  • Is fluent in Dutch and has good spoken and written English proficiency.

Responsibilities

  • Guide each new customer from kick-off to first value, such as planning, executing, and invoicing the first project end-to-end in the software, quickly and purposefully, beyond merely reaching go-live.
  • Expand usage across the entire account, beyond the initial user or team, so the software becomes part of how the customer runs its business.
  • Maintain an up-to-date success plan and regular contact cadence for every customer in the portfolio, including customers who do not reach out.
  • Identify risks early from usage and account signals, and involve product, support, or consultancy while customer outcomes can still be changed, using the customer health dashboard.
  • Own renewals end-to-end, including commercial terms and negotiation.
  • Identify when a customer needs more, such as additional modules or users, support the expansion case, and close the expansion.
  • Bring evidence-based customer insights to product and management.
  • Learn the software well enough to demonstrate it and explain why customers buy it.
  • Speak with customers who renewed, downsized, or left to identify what drove each decision.
  • Define customer value clearly and establish a baseline for how long customers currently take to reach it.
  • Take ownership of initial accounts, each with a success plan and contact cadence.
  • Lead initial business reviews and renewal conversations.
  • Bring the largest customer bottleneck to the appropriate team with evidence and a proposed solution.
  • Take over the full account portfolio, including renewals and expansions.
  • Demonstrate one measurable before-and-after improvement.
  • Share a six-month portfolio plan identifying risks, growth opportunities, and intended changes.

Desired Qualifications

  • Background in implementation, onboarding, or consultancy.
  • Has built a reusable resource such as a playbook, health score, or onboarding program.
  • Can de-escalate without conceding, including declining a roadmap request while retaining the customer.
  • Experience in or affinity with the green sector.

About the Company

Valsoft

Acquires, grows vertical market software companies

Valsoft is a company that buys software businesses that serve specific, essential industries (like automotive and broadcasting) and helps them grow over the long term. It focuses on vertical market software—programs that are built for a particular industry—and keeps the acquired companies independent while giving them extra resources, best practices, and access to a global network. The core idea is to improve how these software businesses operate and expand their reach, rather than building new products from scratch. The main way Valsoft works is to purchase a niche software company, streamline its operations, and partner with the existing management team to drive steady growth. This approach sets Valsoft apart from others by emphasizing patient, long-term ownership and collaboration within a diverse portfolio of niche software. The goal is to create durable, profitable companies that continue to serve their essential customers efficiently and expand into new markets.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$420M
Headquarters
Montreal, Canada
Founded
2015

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