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Wunderman Thompson

Integrated creative, data-driven marketing agency

Director – Digital Shelf Strategy

SEO MarketingConfirmed live in the last 24 hours
Full-timeChicago, IL, USA$75k - $180k

About the Job

Requirements

  • At least 8 years of experience in digital commerce, digital shelf strategy, product content strategy, retail consulting, marketplace optimization, or related commerce disciplines.
  • Experience leading strategic engagements, developing client recommendations, and guiding cross-functional execution.
  • Strong experience working with consumer packaged goods (CPG) brands and major retailer ecosystems, particularly Walmart, Amazon, Target, and grocery or club retailers.
  • Proven ability to develop digital shelf and product content strategies that improve discoverability, shopper experience, and conversion.
  • Experience translating shopper insights, search intelligence, competitive analysis, and retail performance data into actionable content recommendations.
  • Demonstrated experience developing strategic briefs and guiding creative or content teams through execution and quality assurance.
  • Strong understanding of product information architecture, taxonomy, retailer content requirements, and product experience management principles.
  • Experience with digital shelf intelligence and analytics platforms such as Profitero, Stackline, CommerceIQ, Pacvue, or comparable solutions.
  • Excellent client-facing communication, presentation, strategic storytelling, and stakeholder management skills.
  • Demonstrated ability to lead cross-functional workstreams and influence execution without direct ownership of every delivery function.
  • Deep understanding of how product content, retailer requirements, shopper behavior, and discoverability influence commercial performance.
  • Ability to translate business objectives and shopper insights into clear, differentiated product content strategies and actionable creative direction.
  • Understanding of retailer search, taxonomy, structured product data, and the relationship between content optimization and organic product visibility.
  • Ability to translate strategy into clear briefs, establish standards, and guide cross-functional teams toward implementation without becoming the day-to-day production owner.
  • Practical understanding of major retailer ecosystems, CPG category dynamics, and shopper decision-making.
  • Ability to communicate strategic recommendations, build client trust, and influence cross-functional stakeholders.
  • Ability to develop scalable frameworks, methodologies, and best practices that improve the quality and efficiency of digital shelf strategy.
  • Strategic quality assurance.
  • Client consulting and strategic storytelling.
  • Cross-functional leadership.
  • Commerce capability development.

Responsibilities

  • Lead development of digital shelf strategies across major retailer and marketplace ecosystems, including Walmart, Amazon, Target, Kroger, Sam's Club, Instacart, and other relevant retail platforms.
  • Translate brand objectives, category dynamics, shopper insights, and retailer requirements into actionable product content strategies.
  • Define retailer-specific and cross-retailer approaches to product titles, descriptions, attributes, imagery, enhanced content, taxonomy, and product storytelling.
  • Identify opportunities to improve product discoverability, differentiation, engagement, and conversion throughout the digital shopping journey.
  • Develop strategic frameworks that balance brand consistency with retailer-specific optimization requirements.
  • Establish prioritized content optimization roadmaps based on business impact, competitive gaps, and implementation feasibility.
  • Define product discoverability strategies across retailer search, browse, category navigation, and emerging artificial-intelligence-powered shopping experiences.
  • Partner with Discoverability specialists to translate keyword intelligence, search trends, and organic ranking insights into product content recommendations.
  • Guide optimization of product titles, attributes, descriptions, taxonomy, and structured product information to improve search relevance and visibility.
  • Evaluate competitive product positioning, share of search, content quality, and organic discoverability to identify optimization opportunities.
  • Establish scalable methodologies and best practices for discoverability across retailer ecosystems.
  • Monitor developments in retailer algorithms, artificial-intelligence-powered search, and agentic commerce to inform evolving content strategies.
  • Translate digital shelf strategies into actionable briefs for Content, Copy, Design, and Production teams.
  • Define content requirements, strategic objectives, retailer considerations, and success measures for product detail pages, enhanced content, brand stores, and other digital shelf experiences.
  • Provide strategic direction throughout content development to ensure creative outputs align with shopper needs, retailer requirements, and discoverability objectives.
  • Establish strategic quality assurance standards to evaluate content effectiveness, completeness, accuracy, and consistency with approved strategies.
  • Review content deliverables and provide actionable feedback before final approval and implementation.
  • Partner with Digital Shelf Operations and product experience management teams to ensure strategic recommendations can be effectively executed and maintained.
  • Provide strategic guidance on product content architecture, attribute completeness, taxonomy, and content governance across retailer ecosystems.
  • Understand how product experience management and product information management platforms, including Salsify and comparable solutions, support scalable content management and retailer syndication.
  • Partner with platform and operations specialists to translate content strategies into structured, reusable, and retailer-ready product information.
  • Identify opportunities to improve content consistency, reuse, efficiency, and scalability across brands, categories, and retailers.
  • Define content standards, optimization guidelines, and governance frameworks that support ongoing digital shelf performance.
  • Advise on content readiness and platform considerations without assuming responsibility for day-to-day product experience management administration or syndication execution.
  • Leverage digital shelf intelligence, retailer analytics, and competitive benchmarking to identify content and discoverability performance opportunities.
  • Evaluate metrics including content quality, search visibility, organic ranking, share of search, ratings and reviews, and conversion performance.
  • Partner with Analytics teams to assess the impact of content optimization and identify opportunities for continuous improvement.
  • Translate performance findings into prioritized recommendations with clear commercial rationale and measurable objectives.
  • Connect digital shelf performance with broader retail media, shopper experience, and omnichannel commerce strategies.
  • Develop insight-driven narratives for client business reviews, strategic recommendations, and optimization planning.
  • Serve as a senior strategic advisor to consumer packaged goods clients on digital shelf content, product discoverability, and retailer-specific optimization.
  • Lead strategic workshops, digital shelf assessments, content planning discussions, and client presentations.
  • Collaborate with Commerce Strategy, Discoverability, Creative, Content, Analytics, Retail Media, Technology, and Retail Operations teams.
  • Ensure strategic recommendations are translated into clearly defined workstreams, deliverables, and execution priorities.
  • Provide guidance on retailer-specific best practices and emerging commerce capabilities.
  • Build trusted client relationships through commercial judgment, strategic thinking, and actionable recommendations.
  • Develop and maintain digital shelf strategy frameworks, content optimization methodologies, briefing templates, and strategic quality assurance standards.
  • Establish repeatable approaches to retailer-specific content strategy that can scale across clients and categories.
  • Create best practices for translating shopper insights and discoverability intelligence into effective product content.
  • Support internal education and enablement across Digital Shelf, Content, Creative, and Commerce teams.
  • Identify opportunities to strengthen digital shelf strategy offerings through new methodologies, technologies, and service capabilities.
  • Mentor team members and elevate the strategic quality and consistency of digital shelf work across the practice.

Desired Qualifications

  • Hands-on or strategic experience with product experience management/product information management platforms, particularly Salsify, Syndigo, or equivalent solutions.
  • Experience defining scalable content governance models, retailer-specific content standards, and product information frameworks.
  • Familiarity with retailer organic search algorithms, keyword optimization, and digital shelf discoverability methodologies.
  • Experience developing content strategies for enhanced product detail pages, A+ Content, brand stores, and retailer-specific rich media.
  • Understanding of how retail media, organic discoverability, product content, and conversion performance intersect.
  • Exposure to artificial-intelligence-powered product discovery, generative search, and emerging agentic commerce requirements.
  • Experience developing digital shelf strategy playbooks, capability frameworks, or managed service methodologies.

About the Company

Wunderman Thompson

Integrated creative, data-driven marketing agency

Wunderman Thompson blends creative advertising, data-driven consultancy, and technology to drive growth for brands. It delivers creative campaigns and brand strategies, uses data and insights to help businesses transform, and offers technology solutions such as WaterLight, a product that converts salt water into electrical power. The company earns revenue through project-based fees, retainers, and performance-based incentives. It differentiates itself with an integrated approach that combines creativity, data, and technology, backed by global clients and award-winning work. Its goal is to help ambitious brands grow by delivering measurable, impactful results.

Company size
5,001-10,000
Company stage
M&A
Total funding
Not listed
Headquarters
New York City, New York
Founded
1958

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