Customer Service Representative
About the job
- Three or more years of call center experience.
- A high school diploma or equivalent is required.
- Ability to multitask while communicating and inputting data.
- Strong written and verbal communication skills.
- Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
- Proficiency with Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
- Proficiency with telephony systems, customer relationship management systems, and Microsoft Office Suite.
- Experience handling sensitive information.
- Ability to pass a government security background check.
- Answer and track incoming calls.
- Prepare and submit accurate, detailed reports in government systems.
- Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
- Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
- Accurately record all details in accordance with procedures.
- Conduct database and open-source research.
- Route and escalate calls appropriately.
- Perform other duties as assigned.
About the company
TechOp Solutions International combines crisis operations consulting with technology and privacy support for government agencies and private businesses. Its work spans emergency planning, public-information monitoring, and support for agencies handling sensitive records. Teams process public-records requests, assess privacy requirements, maintain information systems, and run customer contact centers that answer questions and handle service requests. The company earns fees from service contracts and staffing assignments, including federal purchasing schedules for ordering work as needed. Founded in 2005, TechOp is headquartered in Stafford, Virginia, with an office in Arlington.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
2005
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Simplify's Take
What believers are saying
- TechOp gains funded work: DHS obligated $2.43 million for a September 2026 privacy-document contract with performance through September 2028.
- TechOp wins competitive work: its September 2026 Coast Guard privacy award beat 18 other bids.
- TechOp offers an entry path into federal privacy: its junior DHS analyst posting accepts six months' FOIA experience.
What critics are saying
- TechOp's ICE tip-line work faces renewal decisions: its current term ends January 2027, with options through 2031.
- TechOp warns against expecting maximum pay: its junior DHS analyst posting lists $25 to $28 hourly.
- TechOp's FOIA project-manager opportunity is conditional: its posting ties employment to contract award and final customer requirements.
What makes TechOp Solutions International unique
- TechOp accesses reserved federal markets: its veteran ownership qualifies it for OASIS+ contracts restricted to veteran-owned small businesses.
- TechOp embeds analysts in emergency operations: its DHS teams monitor public information around the clock.
- TechOp supports centralized military maintenance: its Marine Corps work links nationwide facilities through one shared application and database.
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Benefits
- Remote Work Options