HybridHybrid, in-office and remote; must be able to work in California.
Business & StrategyBusiness Operations
No H1B Sponsorship
About the job
Requirements
Pursuing or recently completed a bachelor's degree in any major.
Excellent written English is required for clear communication with school administrators and users.
Ability to stay organized while tracking many open threads.
Ability to maintain a steady, professional tone when responding to criticism.
Comfort communicating with adults in professional settings by email, video, and occasionally in person.
Ability to work independently within a structured but flexible role.
Must be currently authorized to work in the United States on a full-time basis; F-1 international students require CPT or OPT.
Must be able to work in California.
Responsibilities
Log, categorize, route, and track incoming district data privacy agreement requests, security questionnaires, and compliance inquiries through closure.
Summarize requests for review, flag non-standard items, and prepare clean handoff packages; legal and the manager handle review, negotiation, and signature.
Build and maintain a response library of standard answers and completed questionnaires.
Support school administrator onboarding to the BAND school portal after agreements are executed.
Coordinate recurring emails to school administrators about safe BAND use, including privacy settings, administrator controls, and youth-group best practices.
Keep education help-center content and FAQs current.
Review app-store ratings and reviews regularly, identify user concerns and positive feedback, and respond to reviews when appropriate using approved guidelines.
Coordinate inquiries about BAND for Kids account creation, parental consent, and setup.
Monitor group leader communities hosted in BAND, answer questions, and surface recurring themes.
Create a regular digest for product and support teams covering what is breaking, confusing, and working.
Research franchise, adult community-group, and youth-organization segments.
Recruit and support user interviews and synthesize findings into actionable themes.
Support product demonstrations for prospective partners and groups in new markets.
Produce one-pagers, case studies, demonstration decks, social posts, and email copy.
Support conference and partner-meeting preparation, follow-up, and customer relationship management hygiene.
Desired Qualifications
Prior internship experience at a software, education technology, or business-to-business company.
Fluency in written and spoken Korean.
Exposure to compliance, legal operations, contracts, procurement, or policy.
Experience in a customer-facing or community-management role.
Familiarity with K-12 or youth sports environments.
Comfort with Canva, Figma, video-editing tools, and customer relationship management or project-tracking tools.
About NAVER U.Hub NAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company based in Los Angeles with offices in Seattle and Redwood City. Our teams across NAVER Search US, BAND, ThingsBook, and NAVER Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.
About The Role As BAND is widely used by school districts, you'll help schools adopt BAND smoothly and safely by supporting the intake process for district data privacy requests, guiding administrators through our school portal after agreements are in place, and maintaining clear communication with them about safe usage.
You'll also help us learn and grow in new markets by researching franchise and community-group segments, recruiting participants and supporting user interviews, helping host product demos, and creating content to support these efforts.
Interns on our team work closely with product, support, and marketing, and we expect you to bring what you learn from schools and new markets back into those conversations.
Strong-performing interns may have the opportunity to transition into a full-time role on this team.
Key Responsibilities: Education & School Compliance
Support intake for incoming district DPA requests, security questionnaires, and compliance inquiries — log, categorize, route, and track each one to closure
Prepare requests for review: summarize the ask, flag anything non-standard, hand off a clean package (review, negotiation, and signature stay with legal and your manager)
Help build and maintain a response library of standard answers and completed questionnaires
Support the onboarding of school administrators to the BAND school portal once agreements are executed
Coordinate a recurring email program to school admins on using BAND safely — privacy settings, admin controls, best practices for youth groups
Help keep education help center content and FAQs current
Customer Service & Community Moderation
Review app store ratings and reviews on a regular cadence. Identify what users are frustrated by and what they value, and respond directly to reviews that warrant a reply (using approved response guidelines)
Coordinate inquiries related to BAND for Kids account creation, including parental consent and setup questions
Monitor the group leader communities hosted inside BAND, answer questions, and surface recurring themes
Turn all of the above into a regular digest for product and support — what's breaking, what's confusing, what's working
New Market Research & Content Creation
Research the franchise, adult community group, and youth organization segments
Recruit and support user interviews; help synthesize findings into themes the team can act on
Support product demos for prospective partners and new-market groups
Produce supporting content — one-pagers, case studies, demo decks, social posts, email copy
Support conference and partner meeting prep, including follow-up and CRM hygiene
Skills & Qualifications: Required
Pursuing or recently completed a bachelor's degree — any major
Excellent written English; much of this job is clear writing to busy school administrators and to users in public, on the record
Genuinely organized — you'll track many open threads, and a dropped one stalls a district relationship
Steady, professional tone under criticism. Some of what you'll respond to is a frustrated one-star review
Comfortable talking to adults in professional settings over email, video, and occasionally in person
Self-directed; this role has structure but not a script
Preferred
Prior internship at a software, edtech, or B2B company
Fluency in written and spoken Korean
Any exposure to compliance, legal ops, contracts, procurement, or policy
Experience in a customer-facing or community management role
Familiarity with K-12 or youth sports environments
Comfort with content tools (Canva, Figma, video editing) and CRM/project tracking
Other
Job type: Full-time Internship (3 months, with potential extension and full-time conversion opportunities)
Location: El Segundo, CA (must be able to work in California)
Work Arrangement: Hybrid (In-office and remote)
Pay: $30/hr
Please note: To be eligible, applicants must be currently authorized to work in the United States on a full-time basis (CPT/OPT required for F-1 international students). Sponsorship for employment visa status is unavailable.
Equal Employment Opportunity
NAVER U.Hub is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all individuals are valued and respected. Naver U.Hub and its affiliated companies are committed to providing an Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.