A Bachelor of Science degree in computer science or information systems, or equivalent experience in a multi-site professional services environment supporting technical and non-technical users.
A minimum of 5 years of wired or wireless network experience.
Advanced understanding of deploying and supporting Microsoft Windows platforms, SQL, Internet Information Services server, and associated networked systems.
Experience working with wireless radio frequency and networking systems.
Detailed knowledge of common network protocols and architecture, including TCP/IP, IP routing, the Open Systems Interconnection model, and virtual local area networks, including their relevant security issues.
Expertise in client/server networking environments and best practices, experience with hardware vendors, and strong knowledge of networking aspects, TCP/IP, the Open Systems Interconnection model, Microsoft Windows Suite, SQL, managed switches, voice over internet protocol, and network security.
Basic knowledge and configuration experience with private branch exchange telephony and/or voice over internet protocol technology.
A valid driver's license and the ability to lift 50 pounds and climb a ladder.
Experience configuring, setting up, and debugging personal-computer-based systems.
Experience in telephony or voice over internet protocol technology.
Experience in network security.
Willingness and ability to travel approximately 90%–100%.
Availability to work weekends or after hours when required to meet customer needs.
Responsibilities
Provide on-site installation, validation, testing, and certification of Real-Time Locating System upgrades.
Install and configure applications on servers and proprietary devices or hardware, configure system networks, and work with customer wired and wireless infrastructure to complete implementations and upgrades.
Perform radio frequency surveys to verify proper locating coverage for hospital areas, plan and design device layouts for Real-Time Locating System upgrades, and coordinate with customer information technology or management information systems departments.
Recommend tuning and configuration changes to network and wireless environments to promote optimal performance and coexistence of wireless and Clinical Workflow Solutions applications.
Upgrade server software and firmware as applicable and validate the system after upgrades.
Complete, post, and update system, network, and server documentation in compliance with standard operating procedures.
Update floor plans with actual device locations after installation.
Use Microsoft Customer Relationship Management and the Clinical Workflow Solutions InfoCenter to document implementations and upgrades.
Maintain a clean and safe work environment and comply with company, governmental, and customer safety, health, and quality regulations.
Implement service policies and procedures, including service documentation, standard operating procedure and work-instruction training, expense reporting, test-equipment maintenance, and filing and record-keeping activities.
Desired Qualifications
Preferred certifications include Cisco Certified Network Associate, Cisco Certified Design Professional, Cisco Certified Network Professional, Cisco Wireless LAN Support, Cisco Wireless Network Associate, Cisco Wireless Network Expert, Certified Wireless Network Professional, Certified Wireless Security Professional, Advanced Wireless LAN Administration and Technology, Microsoft Network Administration and Wireless Professional, Microsoft Network Administration and Wireless Protocols, Microsoft Network Certification Expert, Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, Network+, and Security+.
Job Description
JOB SUMMARY:
The duties of this position are to provide on-site installation, testing and certification of Real-Time Locating System (RTLS) upgrades. Work closely with the implementation team including Project Managers and Field Area Managers to ensure customer satisfaction throughout the upgrade process.
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
Provide on-site Installation, validation and testing of RTLS system upgrades.
Perform installation of Clinical Workflow Solutions’ and their partners’ applications/systems. This primarily entails installing and configuring applications on servers and proprietary devices/hardware, configuring system networks and working with the customer’s wired and wireless infrastructure to complete implementations and upgrades.
Perform RF surveys to verify proper locating coverage for hospital areas, plan and design device layouts for RTLS upgrades and coordinate with customer IT or MIS departments.
Make recommendations on tuning and/or configuration of network/wireless environments to promote optimal performance and cohabitation of wireless and CWS applications.
Upgrade server software and upgrade firmware as applicable and validate system post upgrade.
Complete, post and update system, network and server documentation in compliance with standard operating procedures to ensure successful support of the system. Update floor plan with actual device location post installation.
Utilize internal tools such Microsoft CRM and the CWS InfoCenter to properly document all implementations and upgrades.
Maintains a clean and safe work environment. Safety training, meeting and medical testing requirements are kept up-to-date. Operates safely and within guidelines or regulations. Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.
Adherence to all company policies and procedures. Effectively implement service policies and procedures to support company objectives, including service documentation, SOP/WI training, expense reporting, maintenance of test equipment and filing and record keeping systems in accordance with standard work.
Other duties will be assigned as necessary.
Qualifications
This position requires a BS in computer science, information systems, or equivalent experience in a multi-site, professional services environment supporting technical and non-technical users.
Willing and able to travel approximately 90%-100%
Minimum 5 years network experience (wired or wireless).
Advanced understanding of deploying and supporting Microsoft Windows platforms, SQL, IIS server and associated networked systems.
Experience in working with wireless (RF), networking systems
Detailed knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN) and their relevant security issues
Possess expertise in client/server networking environments and best practices, experience with hardware vendors and a strong understanding of networking aspects, TCP/IP, OSI Model, Microsoft Windows Suite, SQL, managed switches (Cisco, Bay, Netgear, etc.), VOIP, network security, etc.
Basic PBX telephony and/or VoIP technology knowledge and basic configuration
Must be able to lift 50 lbs., be capable of climbing a ladder and have a valid driver’s license.
Candidates should possess strong oral, written communication skills to resolve complex network and server related issues into actionable concepts for customers to understand.
May be required to work weekends or after hours to meet customer needs.
Maintain a professional image and demonstrates a willingness to contribute at all levels.
Strong interpersonal skills and the ability to effectively communicate at all levels of the organization (both within Hospitals and with third party contractors).
Experience configuring, setting up, and debugging PC-based systems.
Experience in telephony or VoIP technology
Experience in network security
Preferred Certifications in the following:
Cisco certifications: CCNA, CCDP or CCNP, CWLS, CWNA,