Full-Time

Conversation Designer

Updated on 5/22/2024

Instacart

Instacart

10,001+ employees

Online grocery shopping and delivery platform

Consumer Software
Data & Analytics

Mid

Remote in USA

Required Skills
Communications
Requirements
  • At least one year of practical experience in a Conversation Design role
  • Bachelor's degree in Human-Computer Interaction, UX writing, technical writing, information technology, communications technology, or related discipline
  • Solid writing and editing skills
  • Proven ability to author supportive and engaging content for Conversational channels
  • Ability to match brand voice, tone, business requirements, and goals
  • Demonstrated skill in simplifying technical content for user understanding
  • Strong technical aptitude - comfortable learning any software product
  • Technical knowledge of the fundamentals of conversation, e.g. Cooperative Principle, turn-taking, cognitive load, pragmatics
Responsibilities
  • Craft high-level and detailed conversational scripts to effectively communicate chat and voice interaction
  • Build and implement solutions utilizing generative AI
  • Leverage customer data to identify pain points and opportunities to improve experiences
  • Participate in peer reviews of content created by other team members
  • Document consumable insights to inform changes/additions to IVA flows and socialize with key stakeholders and executive audiences
  • Work with our Process, Legal, Product, Brand, and Engineering teams to identify and manage customer experience gaps and improvements
  • Conduct user acceptance testing regularly to ensure conversations and platforms are performing as expected
  • Develop and foster relationships across partnered teams to optimize delivery of solutions for customers
  • Build a deep understanding of the Instacart platform, culture, audiences, and processes

Instacart stands out as a leading grocery technology firm that equips retailers with sophisticated e-commerce solutions and order management tools. This pioneering platform enhances the digital transformation of stores and revolutionizes shopping experiences by offering efficient online ordering, delivery, and pickup services. Employees benefit from a culture focused on technological advance and innovation, paving the way for professional growth in a company at the forefront of reinventing grocery shopping.

Company Stage

Series H

Total Funding

$2.5B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

29%

Benefits

Go far together

Grow the pie

Roll up your sleeves

Put it all on the table

Serve generously