Tiffany & Co.

Designs and sells luxury jewelry worldwide

High Jewelry & Watch Director - South Asia Pacific

Retail SalesConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Eight to ten years of relevant experience.
Luxury retail experience.
A full understanding of the marketplace and client demographic.
Microsoft Office Suite proficiency, including Excel, PowerPoint, and Word.
A degree in Business Administration, Marketing, or equivalent is preferred.
Gemologist certification is strongly preferred.

Responsibilities

Support market leaders, Clienteling and Events teams, and High Jewelry Experts in implementing High Jewelry strategy and tracking key milestones and progress.
Support Regional, Blue Book, and Key Client presentations, including expertise in gemstones, storytelling, and selling techniques.
Serve as a client-facing Tiffany High Jewelry and Watch expert, addressing technical questions and assisting with closing sales at local and international High Jewelry Blue Book events for South Asia Pacific clients.
Develop competence and confidence in High Jewelry and Watch technical skills, client relationship building, and lifestyle experiences, including training on art, auctions, exhibitions, and collections.
Deliver High Jewelry and Watch training content and tools, including translation and proofreading of training materials.
Design and implement local seminars in partnership with High Jewelry Experts for Client Advisors to share synergies and expertise, including competitive intelligence.
Impart knowledge and expertise during regional conferences and meetings.
Provide information and intelligence briefings.
Develop and grow a clienteling strategy to support the region's day-to-day and event-based High Jewelry and Watch business.
Drive regional development of clienteling programs, strategies, and service support.
Build strategies for client outreach and engagement.
Drive regional partnership initiatives and prospect within key networks to identify and cultivate new High Jewelry clients.
Define the regional client treatment program, source and produce VIP experiences and gifts, and manage orders and allocations.
Extend client treatment and experiences throughout the client journey beyond physical assets and functional scope.
Develop in-store client experience enhancements, ensuring high-quality execution and monitoring, including hospitality menus, services, and special celebrations.
Collaborate with the CRM analytics team on client data strategy and support.
Study competitors' and industry best practices for treatment and gifting offerings for high-end clients.
Partner with Merchandising on High Jewelry and Watch assortment strategy and allocation.
Provide input on High Jewelry and Watch assortments for in-store and event collection style offerings.
Participate in competitive shopping visits to gather information and research for key initiatives, current assortment, market category trends, and competitor pricing.

Desired Qualifications

Driven, energetic, and independent.
Detail-oriented and organized, with excellent interpersonal skills.
Outstanding written and verbal communication skills.
Passion and creativity for client relationship building.
Ability to meet deadlines, work under pressure, and multitask.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
Do you love making a difference?

The High Jewelry Director leads strategy and execution support for new and existing client engagement and bespoke experiences including in-store, High Jewelry events, client gestures and gifting in view of cultivating and engaging our High Jewelry clients.
The individual will support the South Asia Pacific Team to grow the High Jewelry segment, enhance client relations, grow the HJ community, and offer event support and follow-up. This role will also work in partnership with Merchandising on our HJ Merchandising Strategy for the region.

The role reports to Vice President- High Jewelry & Client Relations, South Asia Pacific. This role has 2 direct reports: Watch Development & Training Manager, South Asia Pacific and High Jewelry Executive.

Responsibilities

High Jewelry & Watch Expert

Support market leaders, Clienteling & Events teams, and High Jewelry Experts in the implementation of HJ strategy and track key milestones and progress
Support Regional, Blue Book and Key Client Presentations including High Jewelry & Watch expertise on gemstones, storytelling, selling techniques.
Be client facing as our Tiffany High Jewelry & Watch Expert to address technical questions and to assist to close sales as necessary in local and international High Jewelry Blue Book event for South Asia Pacific clients.
Develop level of competence and confidence in areas of High Jewelry & Watch technical skills, client relationship building, lifestyle experiences (to include trainings on art, auction, exhibitions, collections)
Deliver High Jewelry & Watch training content/tools (including translation, proof reading of training)
Design and implement local seminars in partnership with HJ Experts, for Client Advisors to formulate an agile platform to share synergies and expertise (including competitive intelligence)
Impart knowledge and expertise during regional conferences and meetings
Information and intelligence briefings

Develop and grow a clienteling strategy to support both the region’s day-to-day High Jewelry and Event High Jewelry and Watch business

Drive the regional development of Clienteling programs, strategies, and service support
Build strategies on client outreach and engagement
Drive partnership initiatives within the region, prospecting within key networks to identify and cultivate new high jewelry clients
Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations
Not limited by physical assets and functional scope, extend the treatment and experience all through the client journey
Develop client experience enhancements in store, ensuring high quality execution and monitoring. Experiences inclusive of; Hospitality menus, services & special celebrations
Collaborate with CRM analytics team for client data strategy and support
Study the best practices and competition on the treatment and gifting offering for high end clients

Partner with Merchandising on High Jewelry & Watch assortment strategy and allocation

Give input on assortments for High Jewelry & Watch in-store and event collection style offerings
Participate in competitive shopping visits to support key initiative information gathering and research as it pertains to the current assortment, research category trends in the market and competitor pricing

Qualifications

8-10 years of relevant experience
Driven, energetic and independent
Luxury Retail Experience
Possess a full understanding of the marketplace and client demographic
Detail-oriented, organized, excellent interpersonal skills
Outstanding written and verbal communications skills
Passion and creativity for client relationship building
Ability to meet deadlines, work under pressure, and multi-task
Microsoft Office Suite (Excel, PowerPoint, and Word)

Preferred

Degree in Business Administration, Marketing or equivalent is preferred.
Gemologist Certification strongly preferred

About the Company

Tiffany & Co.

Designs and sells luxury jewelry worldwide

Tiffany & Co. designs, manufactures, and sells luxury jewelry, watches, fragrances, and accessories worldwide. Its products are created through careful design and craftsmanship using premium materials, and are sold through both retail stores and online channels. The company differentiates itself with a long-standing brand built on quality and exclusivity, offering curated luxury experiences and a strong omnichannel presence. Its goal is to maintain and grow a prestigious, globally recognized luxury brand while delivering high-value products and a refined shopping experience for affluent customers.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1837

Recently Posted Jobs

Explore more opportunities at Tiffany & Co.

See more jobs