Assistant Manager

Position Purpose

The Assistant Starbucks Manager supports the daily operation of the Starbucks Department and assists with delivering a positive, enthusiastic customer experience. This position supports product preparation, inventory management, food safety, sanitation, merchandising, associate training, and overall department operations.

Duties and Responsibilities Customer Service

• Provide fast, friendly, and professional customer service.
• Assist customers with product selections, recommendations, and special orders.
• Respond promptly and professionally to customer questions and concerns.
• Resolve customer concerns when possible and escalate issues to the Starbucks Manager or Store Director when necessary.
• Promote sales through suggestive selling and positive customer interactions.

Starbucks Operations

• Assist with the preparation, brewing, and serving of coffee, beverages, and food items.
• Follow established recipes, preparation procedures, and product standards.
• Operate Starbucks equipment, including espresso machines, coffee grinders, blenders, and ovens.
• Maintain appropriate hot and cold food standards.
• Maintain clean, attractive, organized, and well-stocked service and display areas.
• Support daily department opening and closing procedures.
• Operate POS systems and process customer transactions as required.

Inventory & Merchandising

• Assist with maintaining proper inventory levels, product quality, and freshness.
• Stock and rotate products and maintain organized cooler and storage areas.
• Assist with ordering and replenishment of products and supplies.
• Receive deliveries, verify orders, inspect product quality, and report shortages or discrepancies.
• Assist with sales and inventory reports and physical inventory counts.
• Support promotional and seasonal merchandising.
• Ensure proper product labeling, code dating, and rotation.

Leadership & Associate Development

• Assist with scheduling and assigning daily responsibilities to Starbucks associates.
• Train associates on department procedures, customer service, sales, food safety, and recordkeeping.
• Support the development and ongoing training of department associates.
• Communicate daily priorities and operational expectations.
• Assist with monitoring productivity and department performance.
• Support the Starbucks Manager and Store Director with overall department operations.

Food Safety & Sanitation

• Maintain a clean, sanitary, and safe Starbucks Department.
• Monitor and maintain proper temperatures during product preparation, display, and storage.
• Follow established food safety, sanitation, labeling, and product-handling requirements.
• Maintain cleanliness of counters, equipment, preparation areas, coolers, storage areas, floors, and department workspaces.
• Follow all workplace safety requirements and company policies.

Administrative & Technical Responsibilities

• Assist with maintaining accurate department records, temperature logs, and daily documentation.
• Operate electronic ordering systems for product replenishment.
• Follow established procedures for equipment or system issues.
• Ensure department practices comply with applicable company and operational standards.
• Perform additional duties as assigned by the Starbucks Manager or Store Director.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream