Technical Solution Engineer
CDNetworks
Technical Solution Engineer
CDNetworks
Global CDN and edge computing provider
About the job
To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
Job Responsibilities
Served as first point of contact for our customers.
Providing 24/7 support to troubleshoot complex web and networking issues.
Collaborated with cross-functional teams to ensure incident-free operations.
Monitored and managed the resolution status of all support cases.
Ensuring adherence to SLA guidelines and accurate issues resolution.
Assessed customer needs to recommend upgrades or additional features.
Analyzed impacts on customer business and implemented mitigation strategic.
Documented knowledge obtained from each issue in a centralized location.
Other additional duties as required to support team and operational goals
Job Requirements
Malaysians only.
Must be able to work in 12-hours-rotating shifts.
Bachelor's Degree in Information Technology, Computer Engineering or related field.
Good understanding of Internet protocols, Linux, and CDN concepts.
Experienced in system engineering / IT support / enterprise technical support would be an added advantage.
High degree of analytical and problem-solving skills.
High degree of organization, attention to detail and an ability to multi-task.
Required language(s): English written and spoken. Mandarin written and/or spoken is plus.
Additional Information:
Shift allowance
Overtime claims
On The Spot Award
Long Service Award
Leave encashment option
Birthday gift vouchers
Medical Insurance
Wellness reimbursement
Conveniently located within public transport
As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.
From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.
Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.
People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.
We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.
Join CDNetworks to help improve the performance and security of our internet together!
Global CDN and edge computing provider
CDNetworks provides integrated cloud and edge computing solutions to accelerate and secure digital experiences. It builds Edge-as-a-Service using a global network of edge locations to push content and compute resources closer to end users, combining web performance, media delivery, enterprise applications, cloud security, and colocation services. The products work by routing traffic to nearby edge nodes, caching and optimizing content, and applying security and performance controls at the edge to reduce latency and protect assets. CDNetworks differentiates itself with a broad, globally distributed network and a unified set of edge, storage, and security services designed for both B2B and B2C deployments, enabling fast, reliable delivery across multiple regions. Its goal is to help customers deliver the fastest and most secure digital experiences to end users worldwide by expanding edge-scale capabilities and services.
Explore more opportunities at CDNetworks