Associate Director, Delivery - Project Management

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. 

POSITION SUMMARY

The Associate Director, Delivery is a critical contributor within the DEPT® Delivery team - responsible for managing the successful execution of high-value digital campaigns and projects across media engagements. You’ll work cross-functionally to bring ideas to life, meet our client’s performance goals - turning strategic direction into high-quality, on-time delivery.

This role requires a strong sense of ownership, comfort with complexity, and the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between internal teams and clients, advocating for both process efficiency and operational excellence.

You are fluent in the tools, methods, and mindsets of performance marketing & digital campaigns - and energized by building great work through strong collaboration, structured planning, and proactive problem-solving.

KEY RESPONSIBILITIES 

This role requires a proven track record of best-in-class delivery, and you'll be expected to manage a variety of tasks and projects, including:

• Project Leadership & Management:
• Manage mid-sized to large-scale digital campaigns with agency budgets typically ranging from $500K to $1M+, across a.o. Digital marketing strategy and media planning, SEA, Social advertising, Programmatic advertising, SEO, content & analytics
• Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams.
• Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget.
• Identify risks, resolve blockers, and escalate challenges early with solution-oriented thinking.
• Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion).
• Anticipate risks and blockers; proactively resolve issues or escalate as needed.
• Process Improvement & Team Collaboration:
• Identify opportunities to streamline project workflows and reduce operational friction.
• Collaborate with internal teams to evolve delivery processes, templates, and ways of working.
• Support the integration of new tools or practices that improve efficiency and cross-discipline collaboration.
• Champion consistency in documentation, QA, and project standards.
• Client & Stakeholder Relations:
• Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and keeping momentum.
• Prepare agendas, run project meetings, and ensure alignment across stakeholders.
• Document decisions, action items, and next steps with clarity and follow-through.
• Build strong working relationships across departments to keep work flowing smoothly and transparently.
• Peer Support & Knowledge Sharing:
• Informally mentor junior project managers by sharing knowledge, best practices, and process tips.
• Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement.
• Maintain a strong sense of accountability and “managing across” with peers and adjacent roles.

WHAT YOU BRING

 

Experience & Skills

• 5-7 years of experience in digital project or program management, with ownership over large engagements or multi-track workstreams.
• Experience managing single projects with budgets of $1M+ from end to end.
• Proven media agency experience, with a strong track record of successfully partnering with and delivering for English-speaking client accounts.
• Demonstrated expertise in client-facing stakeholder management, setting clear expectations, and driving cross-functional alignment.
• Deep understanding of performance marketing - Digital marketing strategy and media planning, SEA, Social advertising, Programmatic advertising, SEO, content & analytics
• Familiarity with agile, waterfall, and hybrid approaches (e.g., Scrumfall).
• Proficient in Jira, Trello, and G Suite - and comfortable adopting new tools as needed.
• Strong financial awareness and experience managing estimates, tracking budgets, and reporting on profitability.
• Excellent time management and communication skills in cross-functional environments.

Key Traits

• Execution-Driven – You’re focused on getting the work done right, on time, and with precision.
• Process-Minded – You love structure and understand how process unlocks great creative.
• Collaborative – You’re a great communicator who builds trust across disciplines.
• Detail-Oriented – You have a keen eye for clarity, consistency, and quality.
• Proactive – You anticipate challenges and solve problems before they escalate.
• Growth-Oriented – You’re always looking to improve how you work and help others do the same.