IT Support Intern
About the job
- A high school diploma or equivalent is required.
- Currently enrolled in, or recently graduated from, a bachelor's degree program in Information Technology, Information Systems, Computer Science, or a related field.
- Basic proficiency in Windows, macOS, or Linux environments.
- Knowledge of PC components, basic setup and deployment, peripheral installation, and printer configuration.
- Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
- Strong written and verbal communication skills.
- Solid time management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Ability to sit or stand for extended periods and perform repetitive hand and wrist movements.
- Ability to lift, move, and transport IT equipment weighing up to 25 pounds.
- Answer incoming calls, emails, and live chats as the first line of support for user issues.
- Resolve standard problems involving operating systems, office productivity suites, local printers, and peripherals.
- Configure, assemble, and deploy desktop and laptop hardware; install and set up operating systems and authorized business software applications.
- Handle password resets, multifactor authentication setups, and basic user provisioning in directories such as Active Directory.
- Record incidents, actions taken, and resolutions accurately in a ticketing system.
- Escalate unresolved or complex issues to Level 2 or Level 3 technical teams with clear notes.
- Follow up with users to confirm issues are resolved and document solutions in the internal knowledge base.
- Assist with asset management and preparing equipment for business use.
- Assist with ongoing IT Infrastructure projects.
- Perform other tasks and responsibilities as assigned.
- Previous internship experience, relevant coursework, or active involvement in campus organizations.
About the company
Applied Engineering is an employee-owned engineering and technology company serving manufacturers across the Upper Midwest. It offers product design, analysis, prototyping, and reverse-engineering services alongside custom software development, IT and network consulting, and large-format printing, scanning, and archiving. Clients span industries such as off-highway transportation, construction and agricultural equipment, energy, and medical devices. What sets Applied Engineering apart is its 100% employee-ownership structure, which ties every team member's success to client outcomes, plus locations across North Dakota, Minnesota, South Dakota, and Wisconsin. The goal is to blend technical talent and technology into solutions that fit each customer's project, process, and culture.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Wayzata, Minnesota
Founded
1989
Simplify's Take
What believers are saying
- Applied Engineering added sales and leadership hires in August 2026, signaling growth intent.
- Events in 2026 target automation, lithography, and manufacturing buyers, widening deal flow.
- Employee ownership plus repeated workplace awards support retention in a competitive labor market.
What critics are saying
- CREtelligent's June 2026 acquisition can disrupt culture, pricing, and management priorities.
- Minnesota WARN filings show layoffs across the state; engineering demand softens quickly.
- If 3D printing and manufacturing expansion underperform, margins shrink before 2027.
What makes Applied Engineering unique
- Applied Engineering is 100% employee-owned, retaining talent through shared equity.
- The firm expanded into advanced 3D printing in 2026 for prototyping and production.
- Applied Engineering serves robotics, semiconductor, and industrial controls customers with DFM capabilities.
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Benefits
- 401(k) Retirement Plan
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Flexible Work Hours
- Remote Work Options
- Wellness Program