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Career TEAM

Workforce development consulting with government software

Center Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeDenton, TX, USA$70k - $80k /yr

About the Job

Requirements

  • A bachelor's degree in business, marketing, public relations, or community organization or development, or equivalent experience.
  • At least four years of supervisory or management experience.
  • Strong business knowledge of customer service best practices and performance management, with experience in training and coaching or mentoring.
  • Top-level project management, organizational, personnel, problem-solving, and data-analysis skills.
  • Strong written and oral communication skills.
  • Strong technical skills, including proficiency in Microsoft Office, and commitment to accountability in a continually improving quality environment.
  • A valid driver's license and adequate vehicle insurance coverage.

Responsibilities

  • Oversee all employment and training initiatives within the Workforce Solutions Center.
  • Ensure facilities, staff, and clients have access to essential tools and materials and that accessibility and safety procedures are followed.
  • Oversee purchasing processes and track spending related to center operations.
  • Maintain accurate inventory records and complete assigned reporting tasks.
  • Identify community partnerships, collaborate with other professionals, and maintain partner relationships.
  • Coordinate cross-training opportunities, assess employee performance, and recommend recognition or corrective action as needed.
  • Manage the Center’s budget and achieve proposed funding allocations for service delivery.
  • Coordinate with Business Services and Marketing and Communications to host outreach and promotional events that raise community awareness of center services.
  • Create and execute customer satisfaction strategies with measurable improvement goals.
  • Track service outcomes for clients and staff to maintain high-quality service delivery.
  • Address customer complaints in compliance with grievance and complaint procedures, meeting reporting and tracking requirements and customer satisfaction goals.
  • Ensure the Center engages industry sectors appropriately to meet or exceed customer expectations.
  • Evaluate performance goals at the beginning of each program year and establish procedures to ensure staff follow strategies that impact each performance measure.
  • Coordinate with Program Managers to ensure service delivery workflows are followed and supervise project staff work activity.
  • Identify and fill open positions in a timely manner, hire and promote employees, evaluate and recommend personnel actions, provide timely coaching, and conduct scheduled employee evaluations.
  • Model Extreme Customer Service behaviors in interactions with internal and external customers.

Desired Qualifications

  • Knowledge of workforce development program operations and development.
  • Bilingual or multilingual ability.
  • A master's degree or MBA.
  • Experience and knowledge of workforce development contracts or programs.
  • Training in trauma-informed care, evidence-based practice, or whole-family services.

About the Company

Career TEAM

Workforce development consulting with government software

Career TEAM, LLC provides workforce development services to government and education institutions. It combines high-touch, one-on-one case management and career services with a proprietary software portal called Career EDGE to manage employment and training programs. The Career EDGE platform supports program administration, participant tracking, and service delivery, enabling staff to coordinate services and monitor outcomes for participants. The company differentiates itself by offering an integrated mix of hands-on support and software tailored to public sector and educational clients, backed by a track record of securing government and state grants (over $100 million) and collaborating with partners like ForgeNow to strengthen vocational training. Career TEAM’s goal is to reduce unemployment and poverty by closing the opportunity divide and delivering better employment outcomes through targeted workforce development solutions.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
North Haven, CT
Founded
1996

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