Customer Experience Professional with Spanish
About the job
- A high school diploma is required.
- Business-fluent written and spoken Spanish and English are required.
- At least five years of customer support or equivalent experience in supply chain, order management, or Order-to-Cash-related work is required.
- Zero to two years of experience with reporting, knowledge transfer, and/or coaching is specified.
- Strong knowledge or experience with customer relationship management and enterprise resource planning business processes is required; SAP is required.
- High-level proficiency with Microsoft Excel, Word, Outlook, PowerPoint, and Teams is required.
- Validate and enter customer purchase orders within defined targets.
- Resolve potential roadblocks to order processing, including price discrepancies, credit holds, and material exclusions, to ensure orders flow to fulfilment.
- Schedule orders according to customer-specific requirements and internal stock availability.
- Set up, document, and maintain the order-entry process for assigned customers.
- Act as an interface between customers and internal supply chain, logistics, transportation, finance, and sales functions to meet customer expectations and improve the end-to-end cycle.
- Proactively involve relevant parties to remove or mitigate roadblocks between order entry and other internal departments.
- Report on backlog regularly, addressing customer requirements, past-due, blocked, and incomplete orders and invoices, and update systems to reflect order changes.
- Support revenue-maximization activities, including pull-ins, drop shipments, and expedite requests, and partner with demand and forecasting teams on month- and quarter-end closure activities.
- Apply HOS methodology, quality standards, and process compliance in daily work.
- Identify process deviations and exceptions, share best practices, and initiate process-improvement opportunities.
- Lead customer-experience support for projects involving process improvement, task automation, process standardization, and data updates; provide input and serve as a point of contact for user acceptance testing when needed.
- Review and maintain existing documentation, including Value Stream Maps, standard operating procedures, transition checklists, and RASIC materials; identify blind spots and potential risks.
- Support the Supervisor with transition planning, including preparing knowledge-transfer agendas, introducing the transition team to the sending site, and joining regular catch-up calls.
- Participate in shadowing visits at the sending site, review documentation against actual tasks, gather customer-specific requirements, and identify backlog.
- Identify the enterprise resource planning system and version used at the sending site and conduct initial analysis; participate in enterprise resource planning migration where applicable.
- Support implementation and use of SAP, Salesforce, InContact, and other necessary systems.
- Build professional relationships with counterparts and related functions.
- Share knowledge gathered during knowledge transfer at the sending site with the receiving team.
- Provide end-to-end customer onboarding and operational training for new team members.
- Serve as a subject matter expert for users and stakeholders in the assigned region.
- Champion customer experience and lead best-practice-sharing sessions within the team.
- Act as the escalation point for complex cases.
- Support tier meetings to monitor progress across multifunctional areas.
- Represent customer service in transformational projects, ensuring operational and business inputs are incorporated into new processes and procedures; support change communication and management.
- Drive process and customer improvement opportunities across teams using advanced analytics, and ensure relevant changes are implemented and monitored.
- Report to the Supervisor and act as a backup for the SV.
- Evaluate agent calls and cases.
- Monitor performance daily and take real-time corrective actions to meet key performance indicators.
- A bachelor's degree is appreciated.
- Process documentation skills.
- Analytical skills.
- Knowledge of Six Sigma.
- Project management experience or knowledge.
- Subject-matter-expert user-level experience with SAP, Salesforce, InContact, and/or other customer relationship management or enterprise resource planning tools.
- Knowledge of Incoterms and trade and compliance requirements, including applicability and exceptions.
- Financial understanding of the Order-to-Cash process, including value-added tax, billing, pro forma requirements, and credits.
- Strong customer orientation.
- Written and spoken communication skills for phone and email interactions.
- Ability to build relationships and networks in a virtual team environment.
- Ability to take ownership and follow through as part of a team.
- Flexibility, intercultural sensitivity, adaptability to change, and ability to drive continuous improvement.
- Solution-oriented, proactive approach; ability to work independently under time pressure and make effective decisions.
- Self-motivation, assertive communication, a positive and results-oriented attitude, and ownership of assigned tasks.
About the company
Honeywell designs and sells technologies across four areas: aerospace, building automation, performance materials and technologies, and safety and productivity solutions. Its products combine hardware, software, and services such as aircraft systems, building controls, specialty chemicals, materials, sensors, software, and personal protective equipment to improve efficiency, safety, and performance. The company differentiates itself through a large, diversified global portfolio and by providing end-to-end integration across design, manufacturing, installation, maintenance, and analytics. Its goal is to help customers operate more reliably and efficiently, reduce costs and environmental impact, and grow recurring revenue by offering connected solutions and digital platforms that link hardware and software.
Company Size
10,001+
Company Stage
IPO
Headquarters
Charlotte, North Carolina
Founded
1906
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Simplify's Take
What believers are saying
- Q2 2026 Honeywell Technologies orders rose 16%, lifting backlog to roughly $20 billion.
- Management raised 2026 guidance to $8.05-$8.35 adjusted EPS after strong margins.
- Brazil's Acelen biofuel refinery win expands Honeywell's low-carbon process technology franchise.
What critics are saying
- Honeywell Aerospace cut 2026 organic growth to 4%-5% after June 29 spin-off.
- The DOJ settled a cybersecurity False Claims Act case for $2.04 million on September 1, 2026.
- PSS and WWS sales removed scale, and supply constraints hit Honeywell Aerospace's post-spin performance.
What makes Honeywell unique
- Honeywell Technologies is becoming a pure-play automation company with deep installed-base software.
- Experion Cognition targets autonomous control rooms, blending process expertise with AI decisioning.
- Building Automation grew 9% organically in Q2 2026, powered by data centers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Educational Assistance
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
1%Honeywell Technologies has launched Forge Cognition, an AI platform built with Nvidia and Dell that places AI agents and digital twins on top of building systems for heating, cooling, security, and power. It can run in manual, semi-autonomous, or autonomous mode, but chief technology officer Suresh Venkatarayalu said the autonomous setting is not yet open. Humans will stay in the loop for probably the next two to three years, he said, after which customers decide when to switch. At Nvidia's Voyager headquarters, Honeywell says the system cut unnecessary alerts by up to 90%. It also identified close to 10% in potential energy savings, which have not yet been achieved. Honeywell is now working to turn Nvidia into a paying customer. It is also piloting the platform at sites in Dubai, Singapore, Bangalore, and Richardson, Texas.
Corning reported revenue of nearly $15.6 billion in FY 2025, representing 19.1% year-on-year growth, with net income reaching roughly $1.6 billion and a net margin of 10.2%. The specialised glass and optical-physics manufacturer supplies optical fibre to Verizon and durable cover glass to Apple, whilst partnering with Amazon, Nvidia, and Qualcomm for AI and data centre architectures. Its debt-to-equity ratio stood at approximately 0.9x, with a current ratio of 1.6x. Honeywell International, operating across aerospace technologies, industrial automation, and building automation, reported FY 2025 revenue of approximately $37.4 billion, reflecting 7.8% growth. The diversified industrial technology company achieved net income of roughly $4.7 billion, resulting in a 12.6% net margin. Honeywell maintains strategic agreements with Bombardier for propulsion and avionics systems whilst refining its portfolio through divestments.
Honeywell shares tumbled roughly 5% to $231 on Tuesday, underperforming all major industrial peers following weak investor reception at its Chicago event. The decline stems partly from the poor debut quarter of spun-off Honeywell Aerospace, now trading as HONA, which prompted UBS to cut its price target. Honeywell's Q2 results showed reported revenue of $9.72 billion, down 6.1% year-over-year due to the aerospace separation. Whilst CEO Vimal Kapur raised full-year adjusted earnings guidance and positioned the company as a "leading pure-play automation company", the complex optics failed to convince investors. Meanwhile, peer 3M rose 1% after delivering a clean earnings beat with 8.2% organic growth in Safety & Industrial and raising its full-year guidance.
Honeywell has completed its split into three separate public companies, with Honeywell Technologies retaining the HON ticker and Honeywell Aerospace beginning trading on 29 June. The advanced-materials operation became Solstice Advanced Materials in October 2025. CNBC's Jim Cramer views Honeywell Aerospace as an interesting long-term opportunity, comparing the breakup to General Electric's multi-year split. He suggests targeted companies can eventually achieve higher valuations than their parent conglomerates, though it may take several quarters for markets to recognise this value. Honeywell Technologies reported second-quarter sales of $5.2 billion, up 3% overall and 4% organically. Orders increased 16%, creating a backlog exceeding $20 billion. Building Automation revenues grew 9% on data centre and healthcare demand, whilst Industrial Automation sales rose 4%.
Kenneth J. West, President and CEO of Process Technologies at Honeywell International, sold 17,032 shares of common stock for $4.2 million on 27 July 2026, according to an SEC filing. The shares were sold at $243.77 each. The transaction involved West exercising stock options with an exercise price of $200.61 and immediately selling the shares. Following the sale, West reduced his direct common stock ownership by 89%. West retains 2,132 shares held directly, 373 shares held indirectly through a 401(k) plan, and 4,867 derivative securities in the form of employee stock options. His total beneficial ownership is valued at $618,860 based on Honeywell's closing price of $247.05 on 28 July 2026. Honeywell is a diversified technology and manufacturing conglomerate with a market capitalisation of $78.3 billion.