Customer Success Manager DACH @ Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

About the Role

You are responsible for all daily tasks around the campaigns our clients run with us. You are the referral of the client’s satisfaction, you develop trustful relationships with your clients and therefore help growing existing business. You love working and communicating with other stakeholders also internationally.

You will ideate and execute strategic solutions that will achieve client KPIs and objectives. Overseeing the entire process from pricing & campaign structure, to seamless launches, completed with the campaign wrap.

Your role starts with a well worked out proposal to answer the brief you get from the Sales team. As soon as a campaign is booked - because of your brilliant proposal - you supervise and analyse the campaigns while being in touch with the client and Ad Operations team on a regular basis. You finish your campaign with the presentation to your client about the campaign performance.

We are looking for someone to participate on the scale of Ogury, keen to work with international teams.

The Manager, Customer Success is a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done. This person is comfortable in a dynamic environment and is focused on both personal and client growth to bring their markets to the next level.

What you will be doing

Be your clients’ advocate and liaise with Ad Operations, Insights, Publishing, Design and other internal departments to ensure campaign success during every stage of the sales cycle
Get involved in internal projects and processes that help your patch to grow
Campaign troubleshooting, in collaboration with the Ad Operations and Support teams
Partner with the Sales Managers to determine a client’s campaign objectives in order to craft insights-driven RFP (Request For Proposal) responses, including pricing, targeting tactics & creatives
Lead the communication with the clients together with Sales at all stages of the campaign lifecycle and show proactiveness in growing your patch
In collaboration with the Sales Managers, you’ll be responsible for growing and nurturing your portfolio by understanding the clients’ goals and needs and identifying opportunities for growth
Assist your patch in their mobile media strategies and provide them with insights, pre- and post-sales analyses and recommendations to help them understand their campaign performance and secure success
Build and maintain strong, long-lasting relationships with our direct and agency clients in the region and increase account retention
Ensure expertise, excellence, and consistency in all aspects of the clients’ campaigns and be a valuable consultant for their strategy
Identify and communicate up-, cross selling and retention opportunities for your client patch
Analyse client and internal data to use this information proactively in conversations
Participation in workshops, events and Quarterly Business Reviews with clients
Organise and lead post campaign meetings with our agencies and clients

About you

2+ years of experience in a similar role
Strong appetite for advertising, digital technologies, mobile ecosystem
Experience in marketing and/or the advertising industry or a similar field working in customer success roles
You are rigorous, detail oriented, comfortable with numbers and have strong analysis abilities & relational skills
You always want to move forward, you are proactive in your job
You’re a good team player
You have the willingness to go the extra mile
You know how to deal with priorities and you keep the overview in busy situations
You have excellent communication, and presentation skills
Knowledge in programmatic is a plus
Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM etc. is a plus
Advanced MS Office skills
Salesforce knowledge is a plus
You speak German fluently and you also speak English on a business level

#LI-HP1 #LI-Hybrid

Benefits vary by locations but you can expect:

Competitive salary with a bonus, paid quarterly

Flexible approach to working hours and location

Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits

Medical cover plan

Occupational pension plan with 50% employer contribution (Gothaer)

Group accident insurance

Free parking at the office

Discounted monthly subscription for public transport (50% paid by employer).

At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.

What you will be doing

About you

6 month growth

1 year growth

2 year growth

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