City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Director of Operations

Business & StrategyConfirmed live in the last 24 hours

Full-timeBelmont, CA, USA$135k - $155k

About the Job

Requirements

A bachelor’s degree or equivalent work experience is required.
At least five years of management experience in operations and account management is required.
Proficiency with Microsoft Office Suite is required.
Working knowledge of Customer Relationship Management (CRM) systems is required.
Experience developing and managing departmental budgets is required.
Ability to build effective relationships with customers and internal teams is required.
Excellent written and verbal communication skills and the ability to influence others are required.
Strong problem-solving and decision-making abilities are required.
Demonstrated ability to coach, develop, and lead others is required.
Ability to travel within the market up to 50% is required.
Must be able to lift up to 35 pounds.

Responsibilities

Oversee the operations and delivery of janitorial and non-janitorial building-maintenance solutions provided to clients.
Manage, develop, and lead Facility Services Managers who support assigned clients.
Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor margins, monitor temporary labor when applicable, and ensure overall operational financial performance.
Identify, hire, and train operational employees, including Facility Services Managers and Night Managers.
Meet or exceed annual revenue growth goals.
Maintain positive client relationships and achieve client retention rates above 90%.
Build and maintain professional relationships with vendors and Independent Contractors.
Ensure Independent Contractors remain compliant with requirements and consistently meet each client’s defined scope of work.
Promote and drive cross-selling opportunities with the sales team, including expansion into non-janitorial services.
Participate in new client launches throughout the onboarding process.
Ensure building inspections are completed, followed up on, and accurately documented in the CRM.
Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for operational employees.
Conduct weekly field work with Facility Services Managers and provide backfill for their duties as needed.
Maintain employee satisfaction at 80% or higher.
Achieve at least 10% year-over-year revenue growth across janitorial and non-janitorial services, aligned with annual budget targets.
Improve Independent Contractor margin performance by at least 5% and reduce operational expenses by 3% without compromising service quality.
Perform additional operational duties as needed.

Director of Operations

City Wide Facility Solutions · Belmont, United States (Hybrid) · Full-time · Posted 2026-08-10

Salary: USD 135,000–155,000

Workplace: hybrid

Department: Silicon Valley

Description

Director of Operations - Hybrid

$125K+ base
Quarterly bonuses totaling about $20K annually, tied to operational and retention goals
Expected OTE around $135K-$155k+
Additional commission opportunity tied to larger account growth and expansion opportunities
$650/month car allowance

OBJECTIVE

This position is responsible for overseeing the operations and delivery of building-maintenance solutions (both janitorial and non-janitorial) provided to clients. The role leads a team of Facility Services Managers (FSMs), manages client relationships, ensures service quality, and drives overall client satisfaction and growth. The position is accountable for achieving annual business objectives, meeting budget expectations, and maintaining adequate workforce levels.

ESSENTIAL FUNCTIONS

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients.
Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance.
Identify, hire, and train all operational employees, including FSMs and Night Managers.
Meet or exceed annual revenue growth goals.
Maintain positive client relationships and achieve client retention rates above 90%.
Build and maintain strong, professional relationships with vendors and Independent Contractors.
Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work.
Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
Participate in all new client launches for the full duration of the onboarding process.
Ensure building inspections are completed, followed up on, and accurately documented within the CRM.
Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees.
Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed.
Travel within the market up to 50%.
Perform additional operational duties as needed.

MEASUREMENTS (ANNUAL)

This position is responsible for the following performance metrics, which should align with the scorecard:

Maintain an employee satisfaction rate of 80% or higher.
Achieve at least 10% year-over-year revenue growth across all janitorial and non-janitorial services, aligned with annual budget targets.
Improve Independent Contractor (IC) margin performance by at least 5% and reduce operational expenses by 3% without compromising service quality.

PHYSICAL REQUIREMENTS

This role requires frequent sitting, bending, standing, and walking. Must be able to lift up to 35 pounds.

This job description includes essential duties and responsibilities but is not an exhaustive list of all tasks or requirements. Additional duties may be assigned as necessary. This document does not constitute a contract of employment, and the organization reserves the right to adjust the job description as needed.

Requirements

Bachelor’s degree or equivalent work experience.
5+ years of management experience in operations and account management.
Proficiency with Microsoft Office Suite.
Working knowledge of Customer Relationship Management (CRM) systems.
Experience developing and managing departmental budgets.
Ability to build effective relationships with customers and internal teams.
Excellent written and verbal communication skills with the ability to influence others.
Strong problem-solving and decision-making abilities.
Demonstrated ability to coach, develop, and lead others.

Benefits

City Wide offers a competitive compensation and benefits package to include medical, dental, and vision benefits; 401k with match; PTO and paid holidays.

Apply

Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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