Training Operations Analyst - Talent Development
No salary listed
Mid
Medellín, Medellin, Antioquia, Colombia
Hybrid
People & HRHR Operations & Coordination
About the job
Requirements
- The language requirement may vary depending on the solution and client.
- Attention to detail is important for producing quality deliverables.
- Ability to train others and strong analytical ability.
- Interest in managing reports and dashboards and adopting artificial intelligence tools.
- Ability to analyze and solve problems of low-to-medium complexity.
- Requires minimal instruction for daily tasks and a moderate level of instruction for new tasks.
- May work as an individual contributor and/or supervise a small work effort or team of 25 or more full-time equivalents.
- Decisions affect the employee's own work and may affect others' work.
- Overtime and holiday work may be required depending on the specific project.
Responsibilities
- Create, modify, and retire courses in the Learning Management System (LMS).
- Configure training programs; schedule courses; administer enrollments; and manage facilitator onboarding in the LMS.
- Upload content to the LMS and ensure that content is correctly structured and accessible.
- Record and track training key performance indicators, including training hours, coverage, completion rate, and participant Net Promoter Score.
- Ensure processes comply with client policies for control, training, and learning.
- Respond to client questions about enrollments, courses, and content accessibility.
- Validate with the client that programs comply with internal and contractual guidelines.
- Prepare operational reports tracking team management activities or individual activities, as applicable to the role.
- Facilitate local follow-up meetings with the team and/or client.
- Manage, develop, and monitor team performance, promoting continuous improvement and operational excellence, when performing the team-coordination function.
- Monitor operational capacity by measuring full-time equivalents, productivity, volumes, and team workloads, when performing the team-coordination function.
- Promote automation, operational efficiency, and use of artificial intelligence tools to optimize processes and improve the client experience, when performing the team-coordination function.
- Participate in continuous-improvement, transformation, and process-standardization projects.
- Coordinate and monitor compliance with internal and/or external audit processes.
- Participate in developing and implementing process-improvement opportunities.
- Contribute to organizing internal and/or external audit processes.
- Monitor and manage workload, prioritizing activities by criticality and deadlines to meet service-level agreements and data-quality standards.
- Ensure the quality and accuracy of records by validating information before processing.
- Maintain evidence and documentation of completed processes in accordance with operational guidelines.
- Follow up promptly on pending items, validations, and approvals required to complete processes.
- Identify opportunities for improvement and propose initiatives to optimize operational efficiency and quality.
- Work collaboratively with peers, internal clients, and other teams to ensure processes are executed correctly.
- Report progress, risks, incidents, and deviations to the leader promptly.
- Ensure compliance with manuals, procedures, and controls defined for each process.
- Maintain an end-to-end understanding of assigned processes to ensure correct execution.
- Participate in improvement initiatives using artificial intelligence and other systems.
Desired Qualifications
- Interest in and participation in implementations of artificial intelligence tools.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
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Benefits
- Health Insurance
- Professional Development Budget
- 401(k) Retirement Plan
- 401(k) Company Match