Application / Production Support Engineer

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

L2 Application/Production Support Engineer

Skills, Knowledge & Experience

Mandatory Requirements:

·      Total Professional Technical Experience: 3.5+ Years.

·      Production Application Support Experience: 2+ Years.

·      Linux Administration Experience: 2+ Years.

·      Good to have some Docker Containerization Experience: 0+ Years.

·      Good to have some Kubernetes Container Orchestration Experience: 0+ Years.

·      Python, Shell, or Bash Scripting Experience: 1+ Years.

·      Experience in DevOps, GitLab (or Git based system), CI/CD activities, branching/merging models, preferably in Java-based systems: 1+ Years.

·      Experience with release automation, and environment management.

·      Familiarity with maintaining CI/CD pipelines within GitLab: 1.5+ Years

·      Familiarity with administering version control systems like Git and understanding branching/merging models: 2+ Years

·      Exposure to Agile methodologies and working alongside Agile development teams.

·      Capability to support and improve tooling for continuous build, automated testing, and release management.

·      Good-to-have operational exposure to AWS, Amazon EKS, Kubernetes, and Docker.

·      Good-to-have exposure to SAST.

·      Strong analytical mindset for parsing logs, troubleshooting in production environment.

·      Readiness to work in a 24/7 rotational shift environment.

Good to have:

·       Good to have experience with monitoring and observability tools like Datadog and Grafana.

·       Good to have familiarity with log aggregation platforms such as ELK Stack (Elasticsearch, Kibana).

·       Good to have basic database administration experience with writing SQL queries in PostgreSQL, or Oracle.

·       Good to have understanding of ITSM frameworks and ticketing workflows within platforms like ServiceNow or Salesforce.

·       Good to have experience managing and tuning web middleware architectures like Apache, JBoss.

·       Good to have professional certifications such as Red Hat Certified System Administrator (RHCSA).