Wonder Food Group

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeCarlstadt, NJ, USANo salary listed

About the Job

Requirements

Communicate with customers daily.
Maintain a positive and professional attitude toward customers and coworkers.
Work independently and as part of a team with little to no supervision.
Have excellent Microsoft Office knowledge.
Have strong organizational and time-management skills.
Be familiar with office equipment and applications, including calendars and copy machines.
Have excellent verbal and written communication skills.
Exercise discretion and maintain confidentiality.

Responsibilities

Prepare and submit customer purchase orders as sales orders in Microsoft Dynamics NAV or through Dynamics eShop.
Generate return authorizations and credit explanations at the direction of the Invoice Manager.
Ensure all items are invoiced to customers with the correct quantities and prices.
Monitor customer shorts and communicate with customers about them.
Assist with day-to-day order-processing operations.
Schedule pickup and outgoing orders, including less-than-truckload shipments, for orders that arrive during the shift.
Schedule delivery appointments for orders that arrive during the shift.
Complete and organize daily SQF documentation and shipping reports.
Resolve customer-order issues in a timely manner.
Follow up with the warehouse to ensure orders are dispatched on time.
Provide customer support by email, phone, and fax as needed.
Investigate and resolve customer issues.
Work alongside the Plant Manager, Vice President of Operations, Sales, customers, and vendors.
Assist with projects, assignments, and general office needs as required.

Job Title: Customer Service Representative
Location: Carlstadt, NJ
Schedule: Monday - Friday (Onsite, 6:30AM - 3:00PM)

The Customer Service Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday – Friday, 6:30AM -3:00PM.

Key Duties and Responsibilities:

Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
Generate return authorizations, and credit explanations at the direction of Invoice manager.
Ensure all items are invoiced with proper quantities and prices to customers.
Monitor customer shorts and communicate with customers.
Assist in day-to-day operations of all order processing.
Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
Schedule delivery appointments for orders that arrive during shift.
Fill out and organize daily SQF documentation and shipping reports.
Resolve issues for customer orders in a timely manner.
Follow up with warehouse to make sure orders go out on time.
Provide customer support via email, phone and fax when necessary.
Solve and investigate customer issues.
Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
Jump in and lend a hand when the time comes for projects, assignments, or general office needs.

Required Skills/Abilities

Daily communication with customers
Positive and professional attitude towards customers and coworkers
Able to work independently and as part of a team with little to no supervision
Excellent MS Office knowledge
Outstanding organizational and time management skills
Familiarity with office equipment and applications (i.e. Calendars and copy machines)
Excellent verbal and written communication skills
Discretion and confidentiality

The Benefits of Joining Our Team:

Comprehensive benefits package
401(k) after 6 months of service
PTO, paid holidays and paid sick time
Upward mobility & bonus opportunities

About Us:
Wonder Meats Inc. has been family owned and operated since 1971. Since then, we’ve honed our craft to become a leading manufacturer of quality meat products. We are now on our third generation of leadership and continue to operate based on the same core values of our founder – Quality, Consistency, and Dedication. Ready to join the team? Contact us now!

About the Company

Wonder Food Group

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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