Maintenance Team Lead

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth. 

SUMMARY

The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities.  The Maintenance Team Lead is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection.  In addition to people leadership responsibilities, the Maintenance Team Lead also performs and delivers preventative and corrective maintenance as well as routine and on-demand services. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Account Operational Leadership,
• Facility Management Office Roles to support accounts,
• Project Management roles to lead and execute projects

KEY DUTIES & RESPONSIBILITIES 

Safety and Regulatory Ownership: 

• Oversees and monitors the activities and performance of Technicians within assigned facility.  Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection as guided by BGIS Health Safety and Environment Teams 
• Champion and enforce safety protocols, ensuring a safe work environment for all team members. 
• Conduct safety training, risk assessments, and incident investigations as needed. 
• Perform rigorous safety assessments specifically targeting building equipment and recommend technical safety enhancements. 
• Promote a safety-first culture among the team. 

Technical Leader and Oversight: 

• Provide technical guidance and support to Technicians in troubleshooting and repairs. 
• Oversee the execution of maintenance tasks to maintain equipment and facilities in optimal condition as directed by BGIS Facility Management Office (FMO)  
• Coordinates and participates in facility-related projects 
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems. 
• Ensure compliance with established maintenance processes and industry best practices. 

Visibility in Sites: 

• Maintain a strong presence at assigned facilities, addressing maintenance issues promptly. 
• Foster positive relationships with clients and occupants, demonstrating a commitment to service excellence. 

Inspection Management: 

• Performs work in accordance to established processes and practices. 
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection. 
• Executes comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations. 
• Oversee the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements. 
• Oversee and performs regular facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.  Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair in partnership with Asset Management Team and the BGIS Facility Management Office (FMO). 
• Oversee and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection when required 
• Conduct regular inspections to identify maintenance needs and opportunities for improvement. 
• Implement and monitor execution of inspection checklists and schedules. 

Occupancy Experience: 

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered on time and with high quality. 
• Prioritize occupant comfort and satisfaction through efficient and timely delivery service. 
• Address occupant concerns and requests in a professional manner. 

Proactive Communication and Escalation: 

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
• Coordinates and assists in the implementation of a preventative maintenance program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentation is maintained 
• Communicate effectively with team members, clients, and management regarding maintenance activities and challenges. 
• Escalate issues to the FM and BGIS CMMS Team for critical maintenance needs promptly to ensure swift resolution. 

Work Order Management: 

• Oversee and maintains, troubleshoots and repairs mechanical and electrical building systems and equipment 
• Oversee and responds to routine and on-demand service requests and oversees the execution of preventative and corrective maintenance on facility mechanical and electrical equipment and systems 
• Assigns, prioritizes and monitors work progress in partnership with the BGIS CMMS Team.  
• Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements. 
• In partnership with the Central Work Order Management Team Manage work orders efficiently, prioritizing tasks based on urgency and importance. 
• Ensure accurate documentation of work performed and maintain detailed records. 

Financial Ownership (Including Quotes Management): 

• Oversees and maintains all assigned tools and arranges for repair and replacement where required.  Submits all expenditures on a timely basis    
• In collaboration with BGIS FM and Regional Directors, Manage maintenance budgets and expenses effectively. 
• Prepare and review quotes for maintenance projects, ensuring cost-effectiveness. 

Vendor Management: 

• Collaborate with vendors and contractors for specialized maintenance services. 
• With support of the BGIS Strategic Sourcing and Vendor Management Evaluate vendor performance when required. 

KNOWLEDGE & SKILLS

• 5 years of facility operations and maintenance work experience
• Previous people leadership experience, preferred
• High school diploma plus trades training and certification
• Ability to lead a team of individuals
• Highly-advanced ability to adhere to processes and practices relating to facility operations and maintenance 
• Highly-advanced ability to maintain and repair building mechanical and electrical equipment and systems
• Highly-advanced building mechanical and electrical equipment and system  troubleshooting and resolution skills 
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a high level of environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Licenses and/or Professional Accreditation

• Journeyman level Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license
• Power Engineering 3rd Class or 4th Class
• Building Operator Certification
• Gasfitter I or II
• Systems Maintenance Administration Certification considered an asset

This is a regular, full-time position with an hourly range of $40.16 - $47.25 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.