Quality Assurance Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Assurance Manager WORK SETUP: Return to Office RESPONSIBILITIES: Quality Assurance & Auditing • Develop and execute quality audit plans across programs, projects, and operational functions. • Conduct periodic processes, documentation, and compliance audits to assess adherence to established standards and procedures. • Perform quality assurance reviews and identify process deficiencies, risks, and improvement opportunities. • Validate implementation and effectiveness of corrective and preventive actions. Compliance & Audit Readiness • Ensure compliance with internal policies, client requirements, regulatory obligations, and contractual commitments. • Lead internal audit readiness assessments and support external audit activities. • Maintain audit documentation, evidence repositories, and compliance records. • Monitor adherence to governance, control, and quality requirements. Findings Management & Corrective Actions • Document audit observations, findings, and recommendations. • Drive Corrective Action Plans (CAPs) and track closure of identified gaps. • Monitor remediation progress and ensure timely resolution of audit findings. • Escalate significant quality or compliance risks to leadership. Quality Monitoring & Reporting • Establish and monitor quality metrics, trends, and performance indicators. • Prepare quality scorecards, audit summaries, and executive reports. • Present key findings, risk assessments, and improvement recommendations to stakeholders. • Identify recurring issues and recommend sustainable solutions. Risk & Process Effectiveness Management • Assess operational risks that could impact quality, compliance, or client outcomes. • Partner with delivery and operational teams to develop mitigation plans. • Conduct root cause analysis for significant quality issues. • Evaluate process effectiveness and identify opportunities for standardization and optimization. Continuous Improvement • Lead quality improvement initiatives and process enhancement programs. • Facilitate lessons learned sessions and quality reviews. • Drive adoption of best practices, standards, and quality frameworks. • Support organizational quality maturity and operational excellence objectives. Stakeholder Management • Partner with delivery leadership, PMO, operations, compliance, and support teams. • Provide coaching and guidance on quality standards and audit expectations. • Act as a trusted advisor on quality governance and risk management matters. • Foster a culture of accountability and continuous improvement. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3SKILL AND QUALIFICATIONS: • Standard QA Profile • 8 to 12 years of solid experience; 5 to 10 years of supervisory experience

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