Billing Operations Analyst 1

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Analyst.

About the Job

Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives the Twilio Magic They also have:

Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.  

Responsibilities

In this role you’ll:

• Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
• Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
• Participate in external and internal audits, as requested.
• Resolve queries customers are facing relating to their billing. 
• Independently investigate customer issues, searching internal resources, previous cases, Slack channels etc to understand issues and provide detailed analysis of customer issues to the Sales team.
• Manipulate and analyze large datasets in Excel. 
• Respond to the Sales team in a timely manner and communicate complicated issues via Slack, via SFDC, via calls. Excellent communication skills are required - occasional calls with customers or Senior Leaders may be required. 
• Work under pressure - high paced environment, quick turnaround times in order to comply with team SLA’s
• Collaborate with other teams in order to solve root problems to customer issues
• Help out on other teams within the Billing Ops group, as requested
• Participate in Month End close, as requested.
  
  

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
• Solid experience working with large volume transactions with strong attention to detail.
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• 1-3 years experience in an Operations role.
• Periodic weekend work will also be essential for this role.
• Proficient Spanish and English.

Desired: 

• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.

Location

This role will be remote, and based in  Mexico City Mexico.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.