Digital Imaging ROI Coordinator

Under direct supervision of the Diagnostic Imaging Manager/Supervisor, the Digital Imaging ROI Coordinator serves as the custodian of all imaging files to include processing completed imaging studies for interpretation by the radiologist and routing imaging files to internal and external customers. With the use of PACS (Picture Archiving and Communication System), the Digital Imaging ROI Coordinator will support physicians, technologists and other medical staff in the acquisition and distribution of digital patient records in Radiology. The Digital Imaging ROI Coordinator works in conjunction with the PACS Informatics Team to ensure the maintenance and integrity of the patients Radiology records. The Digital Imaging ROI Coordinator coordinates and participates in a variety of clerical activities involved in the filing, retrieval, distribution of patient x-ray film files and in the maintenance of associated computer systems.

• Use the PACS, Radiology information system, and an offsite storage vendor to track and identify the location of all acquired imaging.
• Assists with preparation and certification of records for court in response to subpoenas, production of documents, and certifications.
• Create external orders in EPIC in conjunction with downloading outside imaging from CD imported images, by converting hard copy images (film) into digital format, as well as Powershare Nuance and Life image (electronic sharing). These exams are then transmitted into the PACS system for comparative and archival purposes. Assures the accuracy of the information and/or images scanned.
• Processes requests for radiology information from providers and members, insurance companies, third party liability, disability adjudication section, workmans compensation and regional departments including risk management.
• Fulfill all Release of Information (ROI) requests for images by reprinting exams from PACS onto CDs for pick-up by requestor, interoffice via courier, mailing documentation while utilizing proper Quality Assurance measures.
• Trains other employees (including but not limited to Patient Registration Associate, Receptionist, Transitional Support Staff) to process requests, enter and track ROI request, and assist members.
• Ensures ROI staff follow policies and procedures to pull and secure charts that are involved in litigation.
• Monitor, troubleshoot, resolve exceptions and provide some support with the PACS system.
• Monitors, processes and responds Radiology email for external requests.
• Provide direct support and assistance to staff Radiologist concerning all imaging.
• Scanning/Digitizing medical records.
• Review scanned entries for QA/QC purposes and initiates corrective action to correct errors.
• Determine case priority for handling and scanning films based upon departmental standards and procedures.
• Maintain organized work environment and established productivity levels.
• Manage member concerns related to imaging appropriately and effectively.
• Process immediate imaging requests for imaging from the ACC/CDU, Ortho and the front desk.
• Daily rounding to mailroom, front desk and other departments to retrieve images received.
• Process STAT transplant requests via Fed Ex.
• Process Imaging Legal requests.
• Process and support HIMS requests.

Under direct supervision of the Diagnostic Imaging Manager/Supervisor, the Digital Imaging ROI Coordinator serves as the custodian of all imaging files to include processing completed imaging studies for interpretation by the radiologist and routing imaging files to internal and external customers. With the use of PACS (Picture Archiving and Communication System), the Digital Imaging ROI Coordinator will support physicians, technologists and other medical staff in the acquisition and distribution of digital patient records in Radiology. The Digital Imaging ROI Coordinator works in conjunction with the PACS Informatics Team to ensure the maintenance and integrity of the patients Radiology records. The Digital Imaging ROI Coordinator coordinates and participates in a variety of clerical activities involved in the filing, retrieval, distribution of patient x-ray film files and in the maintenance of associated computer systems.

• Use the PACS, Radiology information system, and an offsite storage vendor to track and identify the location of all acquired imaging.
• Assists with preparation and certification of records for court in response to subpoenas, production of documents, and certifications.
• Create external orders in EPIC in conjunction with downloading outside imaging from CD imported images, by converting hard copy images (film) into digital format, as well as Powershare Nuance and Life image (electronic sharing). These exams are then transmitted into the PACS system for comparative and archival purposes. Assures the accuracy of the information and/or images scanned.
• Processes requests for radiology information from providers and members, insurance companies, third party liability, disability adjudication section, workmans compensation and regional departments including risk management.
• Fulfill all Release of Information (ROI) requests for images by reprinting exams from PACS onto CDs for pick-up by requestor, interoffice via courier, mailing documentation while utilizing proper Quality Assurance measures.
• Trains other employees (including but not limited to Patient Registration Associate, Receptionist, Transitional Support Staff) to process requests, enter and track ROI request, and assist members.
• Ensures ROI staff follow policies and procedures to pull and secure charts that are involved in litigation.
• Monitor, troubleshoot, resolve exceptions and provide some support with the PACS system.
• Monitors, processes and responds Radiology email for external requests.
• Provide direct support and assistance to staff Radiologist concerning all imaging.
• Scanning/Digitizing medical records.
• Review scanned entries for QA/QC purposes and initiates corrective action to correct errors.
• Determine case priority for handling and scanning films based upon departmental standards and procedures.
• Maintain organized work environment and established productivity levels.
• Manage member concerns related to imaging appropriately and effectively.
• Process immediate imaging requests for imaging from the ACC/CDU, Ortho and the front desk.
• Daily rounding to mailroom, front desk and other departments to retrieve images received.
• Process STAT transplant requests via Fed Ex.
• Process Imaging Legal requests.
• Process and support HIMS requests.

• Minimum two (2) years of ROI experience.

• Associates degree required, OR two (2) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

• N/A

• Knowledge of medical terminology.
• Knowledge of federal and state laws, regulations and guidelines as it relates to release of information and confidentiality.
• Knowledge or experience in chart analysis or abstracting medical information from record.
• Complete a Customer Service Assessment.
• Obtain passing score on windows navigation test.
• Demonstrated ability to distinguish imaging film for type and quantity for various type exams.
• Ability to process mail and other documents with a high degree of proficiency and speed.
• Ability to come into work on time and on a daily basis.
• Strong detail orientation skills.
• Able to function in a fast-paced environment.
• Ability to demonstrate problem solving skills in a customer focused manner.
• Demonstrated ability to work autonomously.
• Knowledge of and experience with data collection.

• Minimum six (6) months of work experience in Document services incoming/imaging unit preferred or equivalent preferred.
• Familiarity with PACS terminology preferred.
• Familiarity with medical terminology preferred
• Strong software skills to include Microsoft Word and Excel preferred.
• Certified Medical Assistant preferred.

• Minimum two (2) years of ROI experience.

• Associates degree required, OR two (2) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

• N/A

• Knowledge of medical terminology.
• Knowledge of federal and state laws, regulations and guidelines as it relates to release of information and confidentiality.
• Knowledge or experience in chart analysis or abstracting medical information from record.
• Complete a Customer Service Assessment.
• Obtain passing score on windows navigation test.
• Demonstrated ability to distinguish imaging film for type and quantity for various type exams.
• Ability to process mail and other documents with a high degree of proficiency and speed.
• Ability to come into work on time and on a daily basis.
• Strong detail orientation skills.
• Able to function in a fast-paced environment.
• Ability to demonstrate problem solving skills in a customer focused manner.
• Demonstrated ability to work autonomously.
• Knowledge of and experience with data collection.

• Minimum six (6) months of work experience in Document services incoming/imaging unit preferred or equivalent preferred.
• Familiarity with PACS terminology preferred.
• Familiarity with medical terminology preferred
• Strong software skills to include Microsoft Word and Excel preferred.
• Certified Medical Assistant preferred.

Click here for Important Additional Job Requirements.

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