Advocate Health Care

Nonprofit health system delivering comprehensive care

Public Safety Officer

Security Guarding & PatrolConfirmed live in the last 24 hours

Full-timeBurlington, WI, USAIn-person

About the Job

Requirements

Obtain Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety within two years of appointment; recertification is not required.
Hold a valid driver's license issued by the Division of Motor Vehicle.
Illinois teammates must complete the State of Illinois 20-hour Basic Security Officer course.
Illinois teammates must hold a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
Wisconsin teammates must hold a Concealed Carry Weapon (CCW) license issued by the Department of Justice.
Become certified in Conducted Energy Weapon use within 90 days of hire and periodically thereafter.
Have graduated from high school or obtained a GED.
Typically have one year of experience in security, related public safety, or customer service that includes responding to emergent situations and identifying and resolving issues that pose potential risks to patients, visitors, teammates, or property.
Demonstrate emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Commit to patient-centered safety practices and collaborate with medical staff and external law enforcement as appropriate.
Remain calm under pressure to support a safe, welcoming, and therapeutic facility environment.
Pass a background investigation, drug screen, and post-offer pre-placement physical.
Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes, or be correctable to 20/20 with corrective lenses in both eyes.
Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
Operate all equipment necessary to perform the job.
Handle frequent exposure to aggressive behavior and emotionally charged situations, personal stress, and possible violence.
Be physically fit to walk all facility and grounds areas, restrain people who require restraint, and assist clinical teammates in lifting patients of all sizes.

Responsibilities

Provide security services with a customer-service approach, maintaining professionalism, fairness, and compassion in challenging circumstances and following policies, procedures, and training.
Maintain a professional, approachable, and service-oriented appearance and demeanor; remain alert, observant, and ethical; comply with and enforce safety and security rules and regulations; and maintain department uniform and equipment in good repair.
Conduct interior and exterior patrols to ensure safety and security, including inspecting for vulnerabilities, hazards, and fire conditions; auditing Interim Life Safety Measures; managing patient valuables; and conducting thorough contraband searches.
Assist team members, patients, and visitors by providing information, directions, and physical help; control traffic; monitor visitor conduct on the premises; and question unauthorized persons.
Prevent, respond to, and investigate workplace violence, service calls involving combative or threatening patients or visitors, and team member incidents.
Serve as a primary resource for de-escalation and use force when necessary, including use of a conducted electrical weapon and handcuffing.
Plan, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fire, and active threats.
Respond immediately to emergencies and crises and physically intervene according to training when situations could result in injury.
Investigate incidents on Advocate Health property and complete timely, accurate reports; address and escalate complaints to the appropriate leader with supporting documentation.
Conduct liaison rounds to build partnerships with departments and units and deliver security-awareness education to team members.
Liaise with federal, state, and local law-enforcement and first-responder agencies; coordinate, brief, and monitor law-enforcement prisoner-patient guards to ensure policy compliance and prevent unsafe practices.
Maintain department training standards in radio communications, verbal de-escalation, hemorrhage control (including STOP THE BLEED), CPR, clinical-restraint application, conducted energy weapon use (such as TASER), and department-issued equipment or other requirements identified in the training academy and Annual Training Plan.
Assist with exterior traffic and crowd control, including parking enforcement, valet-parking assistance, and vehicular assistance.

Desired Qualifications

Knowledge of behavioral threat assessment.
Experience with use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Department:

11926 AMC Burlington - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Week 1

Sunday2p-2a

Wed 2p-10p

Thursday 2p-10p

Thurs 2p-2a

Week 2

Mon 2p-2a

Tues 2p-10p

Wed 2p-10p

Sat 2p-2a

4-day workweek, every other weekend

40 hr academy, 120hrs on-site training

Pay Range:

$21.85 - $32.80

Major Responsibilities:

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Licensure, Registration, and/or Certification Required:

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
A valid driver’s license issued by the Division of Motor Vehicle.
For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course.
For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required:

High school graduate or GED.

Experience Required:

Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required:

An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
A daily commitment to patient-centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment.

Physical Requirements and Working Conditions:

Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
Must be able to push/pull with 35 lbs. of force.
Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
Operates all equipment necessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Must be able to handle personal stress and possible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Preferred Knowledge, Skills & Abilities:

Behavioral Threat Assessment knowledge.
Use of Force Review.
Crime through environmental design awareness.
Ability to present material and facilitate meetings.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

About the Company

Advocate Health Care

Nonprofit health system delivering comprehensive care

Advocate Health Care is a faith-based nonprofit health system serving Illinois and Wisconsin with a network of hospitals, clinics, and providers. It delivers a broad range of medical services using current techniques and ongoing research, coordinated through clinical integration. The organization offers financial advocacy and assistance to help uninsured or underinsured patients manage hospital bills. Its goal is to improve patient care and expand access by combining high-quality medical services, financial support, and a commitment to clinical excellence.

Company size: 10,001+
Company stage: Late Stage VC
Total funding: $18M
Headquarters: Oak Brook, IL
Founded: 1976

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